Jump to content

Recommended Posts

I am no apologist for Virgin ( see http://www.eastdulwichforum.co.uk/forum/read.php?5,691135,801705#msg-801705) but am always in search of what exactly might be going wrong.


For the record I have had very consistent service/reliability from the package ( phone/tv/large broadband) for over a year. And over all the periods referred to in this thread, have not had a problem.


All this by way of suggesting that diagnosing a problem may be much more local ( i.e. house or street issue) rather than an area issue.


I agree about the call centre - it is pot luck whether the person at the other end is able to have a real conversation as opposed to reading a script

  • 2 months later...

have finally binned Virgin media

6 x TV outages in a year (including one for a whole week) and a couple of phone outages

then long hold times for support, lots of frustration with people who I struggle to communicate with. Then offers of pro-rated rebates for loss of service which often dont get applied. More stress trying to get them to follow through on that.


My theory: virgin have capacity problems in a high-use area like this. Although they were the first to do fibre-to-the-cabinet, their network is now relatively old and cant cope


have moved to sky for TV - from what ive seen so far, they seem to do the whole customer service piece much better


some joker from Virgin phoned me up after I cancelled and promised me the earth for a huge discount. He also told me how hugely reliable they are and that sky will stop working if theres a breeze within a 1000 miles or something. I didnt take him up on his offer


Virgin broadband has been fine, so sticking with that until I can get BT infinity sorted out

I don't understand why the Virgin service is so very patchy. We had it installed when we moved here eighteen months ago and have only had a couple of very minor problems with it, both of which were sorted out very quickly.

In fact, one of them turned out to be something to do with the settings on my iPad, and it turns out that they have a special unit somewhere that knows about such things and talked me through putting it right.

And yet someone a few streets away experiences something quite different.

Can someone who understands all this IT stuff explain why this should be so?

The Build in East Dulwich was done by a company called Videotron. They used untrained staff who just didn't build a very good network. They even left trees unsupported next to the channels for the cable.

Virgin have been very successful in selling their service and have sold more than their capacity.

Virgin can be a bit frustrating. Fingers crossed it's been ok for a while. Also the time to fix faults is a lot faster than it used to be. All the suppliers seem to have their ups and downs. I keep meaning to do a broadband swap with my neighbours who are BT and Sky. Then if one of us is down we can do an emergency share of eachothers broadband.
  • 1 month later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • I had a leaky toilet cistern and Niko came out the same day and not only fixed the leak but thoroughly cleaned off the years of calcium build-up. His attention to detail was matched by his kind humanity. The result was a completely renovated toilet which has never worked more efficiently as well as 'service with a smile'. MANY THANKS NIKO!!!  
    • I am trying to find out about people's experiences of the 4+ and 7+ assessments. I am a teacher and have a wealth of experience tutoring for theses assessments (including my own son), but it's always good to keep on top of things as they always make tweaks to them. TIA! 
    • "Sep, you don't even live here."   ???
    • "You have no idea why"   To be fair Sue, it's blindingly obvious to anyone who has a conversation with anyone who isn't a Corbyn supporter. And even some who liked Corbyn (like me initially) found him somewhat flaky even at his most popular But let's say you are right and I have NO idea why anybody might not vote for him. They still didn't vote for him. He lost two elections. The second one badly (and strongly predicted but the stubborn old goat wouldn't budge so we we were stuck with Johnson and another 3 million PMs in the 5 years that followed) So even with ZERO evidence, we have our eyes and ears and brains But we do have evidence   https://yougov.co.uk/politics/articles/27022-their-own-words-why-voters-abandoned-labour
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...