Station Manager Corner

[SMBJones]

Hi Jeremy

Please see an extract from a communication today from the Network Rail Station Manager. I will also ask my Duty Managers to keep an eye on things during heavy downpours

Regards

Barry

They've recently spent over 100 hours cleaning out the acco drains across the station so this should have helped as they dug out a lot of silt etc. If you're still having problems let us know but it should be much better

Jeremy Wrote:

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> Thanks, but I am referring to the section furthest

> from the main station building, on plaforms

> 14/15/16. These are not undercover at all, so

> there is a clear need for drainage.

[SMBJones]

Hi Chris

This issue is being addressed and a new upgrade for the software is due very shortly. I am also looking at the possibility of another Ticket Vending Machine

Regards

Barry

chrisf Wrote:

-------------------------------------------------------

> Hi

>

> I've had a number of problems topping up Oyster at

> Peckham Rye, because the machine was out of

> service and they don't do Oyster transactions at

> the window. So was told to find a local shop to

> top-up / load a season ticket on to my Oyster

> card, which wasn't convenient. Plus I'm not happy

> paying by card at the local shops and am not sure

> if they have the facility anyway. Can we get

> another machine at such a busy station or be able

> to buy Oyster products at the ticket windows?

>

> Many thanks

>

> Chris

[Jeremy]

SMBJones Wrote:

-------------------------------------------------------

> They've recently spent over 100 hours cleaning out

> the acco drains across the station so this should

> have helped as they dug out a lot of silt etc. If

> you're still having problems let us know but it

> should be much better

Thanks for getting back to me. Do you know what that cleaning was done? It was terrible earlier this week.

Part of the problem is that the surface is very uneven, so large puddles form in the dips. And there aren't many drains on the platform.

[AllyCat]

Hi again Barry..... is there any chance of having a couple more benches/seats being put on platform 3 at Peckham Rye?

Thank you

[SMBJones]

Jeremy

Having spoke with the Network Rail Station Manager, I was reminded that there is a program of works to repair the platforms and unven surfaces, this is the next phase to get the water ingress/puddles etc sorted. These works are due to start very soon

I missed this one on the rpeort produced

Barry

Jeremy Wrote:

-------------------------------------------------------

> SMBJones Wrote:

> --------------------------------------------------

> -----

>

> > They've recently spent over 100 hours cleaning

> out

> > the acco drains across the station so this

> should

> > have helped as they dug out a lot of silt etc.

> If

> > you're still having problems let us know but it

> > should be much better

>

> Thanks for getting back to me. Do you know what

> that cleaning was done? It was terrible earlier

> this week.

>

> Part of the problem is that the surface is very

> uneven, so large puddles form in the dips. And

> there aren't many drains on the platform.

[Jeremy]

Awesome. Thanks Barry.

[SMBJones]

Hi Ally

Once the refresh programme has finished I will look at extra seating, this will be at the end of July

Regards

Barry

AllyCat Wrote:

-------------------------------------------------------

> Hi again Barry..... is there any chance of having

> a couple more benches/seats being put on platform

> 3 at Peckham Rye?

> Thank you

[chrisf]

Thanks Barry.

[Ladygooner]

Just spotted the lovely hanging baskets tonight at ED station - they look lovely! Thanks Barry for all your efforts

[SMBJones]

Hi

I had a bet with one of my managers stating that someone would post about baskets by 6pm last night

I am surprised it took this long

Barry

Lsfygooner Wrote:

-------------------------------------------------------

> Just spotted the lovely hanging baskets tonight at

> ED station - they look lovely! Thanks Barry for

> all your efforts

[Ladygooner]

Hope you didn't lose too much money!

[Pecanpie]

I know its totally the fault of thoughtless passengers but the rubbish trapped behind the wire is terrible, might it be better if the wire were removed and more bins put in?

Mark Wrote:

-------------------------------------------------------

> Hi Barry

>

> Thanks for asking for people's input. It's a bit

> general but it would be great for the station to

> look like a nice place to get off, currently the

> fences (including Domino's razor wire) make it

> look like you're getting off at some rough-neck

> inner-city neighbourhood.

[SMBJones]

Hi, I am hoping you have not been to ED for a week or so. On the 3rd June I gave a commitment to have behind the fences cleared of rubbish once a week, this is now up and running. Last Saturday a furthe 4 bins were added at the station. The barbed wire problems and both approaches have been signed off and will be completed next week

Regards

Barry

Pecanpie Wrote:

-------------------------------------------------------

> I know its totally the fault of thoughtless

> passengers but the rubbish trapped behind the wire

> is terrible, might it be better if the wire were

> removed and more bins put in?

>

> Mark Wrote:

> --------------------------------------------------

> -----

> > Hi Barry

> >

> > Thanks for asking for people's input. It's a

> bit

> > general but it would be great for the station

> to

> > look like a nice place to get off, currently

> the

> > fences (including Domino's razor wire) make it

> > look like you're getting off at some rough-neck

> > inner-city neighbourhood.

[buddug]

Yes, had a lovely surprise at ED station yesterday when I saw the hanging baskets. Flowers look amazing. Who thought of that? Really thoughtful. Looks like a train station in some country village! Maybe the name sign could be changed to Adlestrop!

[sophiesofa]

Loving the hanging baskets. Thanks barry

[anthonyr]

Hi barry

Just found this thread and your doing a great job..well done!

I have a couple suggestions..would it be possible to run a service in-between the 06:12 and the 06:39 on weekdays?? I think there is a train that goes through the station inbetween but doesnt stop..maybe it could?...could you get your maintenance team to try and get the paint removed from the london bound ramp which some idot poured everywhere?

keep up the good work!

Anthony

[SMBJones]

Hi Anthony

I am very sorry but I am unable to help with additional services/timings etc, this is beyond my remit. However in saying that, Southern is currently looking at the new revised timetable that was implemented in May of this year and will be looking at customer feedback/issues when compiling the new timetable later this year. In the meantime I have forwarded your comments to the right deaprtment

I believe you are referring to East Dulwich? I am aware of the paint at the top of the ramp. My team have been unable to remove from the path, however the refresh and paint of the station is due to start in about 3 weeks. The company dealing with this have noted the problem and it is now on the program of works

Regards

Barry

anthonyr Wrote:

-------------------------------------------------------

> Hi barry

>

> Just found this thread and your doing a great

> job..well done!

>

> I have a couple suggestions..would it be possible

> to run a service in-between the 06:12 and the

> 06:39 on weekdays?? I think there is a train that

> goes through the station inbetween but doesnt

> stop..maybe it could?...could you get your

> maintenance team to try and get the paint removed

> from the london bound ramp which some idot poured

> everywhere?

>

> keep up the good work!

>

> Anthony

[SMBJones]

HELP!

If you had a choice at East Dulwich which would you prefer?

LCD screens at ED station (train departures placed at entrance to platform 2) or Additional oyster readers on the platform

After feedback from the relevant departments both of these are very expensive to implement, my own opinion is the screen at the bottom so you dont walk all the way up. I will push for both however I am looking at quick fixes/win here

Barry

[Moos]

I'd go with the screens. Not sure about anyone else's experiences, but I don't see a big queue of people waiting to swipe their cards.

[anthonyr]

excellent news barry thanks for the prompt reply

BTW I vote for the LCD screens at ED I think they will have the biggest benefit to station users

[Mark]

and it's a vote for the screens from me

[sophiesofa]

Yep I vote for screens too

[bookhopper]

another one for screens, please

[pearl1]

definitely screens.

[Michael Palaeologus]

Screens