Grizelda Posted July 10, 2015 Share Posted July 10, 2015 Today at about 5.30pm I walked into William Rose, a butchers on Lordship Lane. There were two customers, already being served, who soon left. For over five minutes I watched the nine members of staff behind the counter ignoring me. All nine did seem busy - certainly there was much chatter - but at no point was my presence acknowledged, nor a be-with-you-in-a-minute nod offered, let alone an apology for the wait. Perhaps it was closing time (and were I likely to try shopping there again I'd doubtless take the trouble to research their business hours.) If so, it's the first time I've encountered the retail policy of eschewing the traditional explanation about trading having ceased for the day in favour of ignoring customers until they work it out for themselves.I popped into a nearby shop owned by a friend, and was told about the East Dulwich Forum, where bewildering experiences such as this can be shared. I spent the ?80 for our impromptu BBQ party meat elsewhere. Link to comment https://www.eastdulwichforum.co.uk/topic/65930-william-rose/ Share on other sites More sharing options...
bawdy-nan Posted July 10, 2015 Share Posted July 10, 2015 If you like you can be in my "humiliated by the butchers of WR" gang. I was an eager customer for the first two or three years popping in all the time for my meat fix, ordering my Christmas meat feast etc. Until one year I tried to place my Christmas meat order and was roundly and rudely refused in front of a huge line of people. Never seen me before they urged. What? Had my eager custom, and participation in the ritual of queuing and queuing and queuing and handing over fistfuls of cash meant nought? Seemingly not.I haven't been in since, but I don't imagine they care. Link to comment https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872278 Share on other sites More sharing options...
Otta Posted July 10, 2015 Share Posted July 10, 2015 To be fair they might have just thought you were looking at what they had, and could have been waiting for you to say hi. Link to comment https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872279 Share on other sites More sharing options...
Otta Posted July 10, 2015 Share Posted July 10, 2015 Although my visually impaired mum found them pretty rude and unhelpful back in the early days and hasn't been back. Link to comment https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872280 Share on other sites More sharing options...
steveo Posted July 10, 2015 Share Posted July 10, 2015 You need the butcher with no name (Craig) at the Plough Link to comment https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872283 Share on other sites More sharing options...
first mate Posted July 10, 2015 Share Posted July 10, 2015 Yes, he is the real McCoy, a proper butcher and always has very good meat. Link to comment https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872285 Share on other sites More sharing options...
Romnarz Posted July 10, 2015 Share Posted July 10, 2015 I certainly can recommend Craig the Butcher opposite the Plough. Very good quality meat, personal service and NO queues! Link to comment https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872291 Share on other sites More sharing options...
bawdy-nan Posted July 10, 2015 Share Posted July 10, 2015 He is my butcher of choice. Link to comment https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872303 Share on other sites More sharing options...
simonethebeaver Posted July 10, 2015 Share Posted July 10, 2015 My favourite butcher bans people from talking about him online! But I can't imagine him ignoring a customer. Quite the opposite. Link to comment https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872311 Share on other sites More sharing options...
ruffers Posted July 10, 2015 Share Posted July 10, 2015 First post? Check. Link to comment https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872317 Share on other sites More sharing options...
Saffron Posted July 10, 2015 Share Posted July 10, 2015 If you ever chance it down Deptford market on a Saturday, Wellbeloved Butchers are excellent. Have always thought WR good quality but v pricey.I heard Ladywell is getting a butchers shop. Will let you know if it's any good. :) Link to comment https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872318 Share on other sites More sharing options...
JDR Posted July 10, 2015 Share Posted July 10, 2015 Fair enough it does sound rude but we've shopped there since they opened and the are generally lovely! But yes, 5.30 is their closing time Link to comment https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872321 Share on other sites More sharing options...
Catzy Posted July 10, 2015 Share Posted July 10, 2015 Working in retail myself, I find it bloody annoying that you "walked in" at 5.30pm. Have to say I would have ignored you myself. You have all day to buy the meat you desire. Why should they stay open late for you? Pretty selfish of you to think they don't want to go home to host their own impromptu BBQ. Link to comment https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872333 Share on other sites More sharing options...
dimples Posted July 10, 2015 Share Posted July 10, 2015 Say if she had gone straight from work ? Link to comment https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872340 Share on other sites More sharing options...
Saffron Posted July 10, 2015 Share Posted July 10, 2015 Catzy Wrote:-------------------------------------------------------> Working in retail myself, I find it bloody> annoying that you "walked in" at 5.30pm. Have to> say I would have ignored you myself. You have all> day to buy the meat you desire. Why should they> stay open late for you? Pretty selfish of you to> think they don't want to go home to host their own> impromptu BBQ.Haha. This is one of the essential differences between retail in the UK and the States, and it's why I mostly shop online in the UK. But I love to shop in person when on holiday in the States! Hey, are there any decent online butcher shops delivering locally??? Link to comment https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872345 Share on other sites More sharing options...
simonethebeaver Posted July 10, 2015 Share Posted July 10, 2015 You can get deliveries from the Ginger Pig from Hubbub. Link to comment https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872347 Share on other sites More sharing options...
Cedges Posted July 11, 2015 Share Posted July 11, 2015 Never had anything except friendly and cordial prompt service in WR and I wouldn't but my meat anywhere else if I could. Link to comment https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872357 Share on other sites More sharing options...
Dodo1 Posted July 11, 2015 Share Posted July 11, 2015 The Butchery in Forest Hill-opposite sainsbury's and they're open on Sunday's. Link to comment https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872361 Share on other sites More sharing options...
Gadge Posted July 11, 2015 Share Posted July 11, 2015 I have been to William Rose at 5:30 in the afternoon, there were lots of staff inside cleaning up and the door was closed. I dithered outside in my usual undecided manner until one of the staff opened the door which turned out was unlocked, beckoned me in and served me. Maybe they had an off day Grizelda, no excuse but sometimes we have them. I use them weekly and looking back can not remember one bad experience so I for one am grateful to have them here in East Dulwich. Link to comment https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872370 Share on other sites More sharing options...
phobic3000 Posted July 11, 2015 Share Posted July 11, 2015 All you had to do Grizelda is say, "excuse me, are you still serving?" Instead you chose to walk out. However I agree it was a bit rude to ignore you. Link to comment https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872373 Share on other sites More sharing options...
Azira Posted July 11, 2015 Share Posted July 11, 2015 phobic3000 Wrote:-------------------------------------------------------> All you had to do Grizelda is say, "excuse me, are> you still serving?" Instead you chose to walk out.> However I agree it was a bit rude to ignore you.And all they needed to say was "I'm sorry, we're closed." when they clearly have a customer waiting. Any half decent person in retail wouldn't assume the customer realised it was closing, particularly if they hadn't put up a closed sign or locked the door. Customer service in this country really is the worst in the English-speaking world. Link to comment https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872466 Share on other sites More sharing options...
ken78 Posted July 11, 2015 Share Posted July 11, 2015 try jones the butchers a great butcher shop. with great staff all know what they are doing.and i have had meat from William Rose,and jones is a lot better.and not to far away. https://jonesthebutcher.wordpress.com/ Link to comment https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872511 Share on other sites More sharing options...
phobic3000 Posted July 11, 2015 Share Posted July 11, 2015 Azira wrote > And all they needed to say was "I'm sorry, we're> closed." when they clearly have a customer> waiting. Any half decent person in retail wouldn't> assume the customer realised it was closing,> particularly if they hadn't put up a closed sign> or locked the door. Customer service in this> country really is the worst in the> English-speaking world.I agree its rude not to even acknowledge a customer but if Grizelda had simply asked if they were still serving maybe he or she would have been served. Maybe they were really busy cleaning up and assumed, wrongly, that the customer would interact with them. Poor customer service."Customer service in this country really is the worst in the English-speaking world."Really? I think you're shopping in the wrong places. Link to comment https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872579 Share on other sites More sharing options...
richard tudor Posted July 11, 2015 Share Posted July 11, 2015 Service in Iceland was always very good. Link to comment https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872581 Share on other sites More sharing options...
suzieb Posted July 11, 2015 Share Posted July 11, 2015 and who is it that pays your wages? yeah the customers .i worked in murrays when it was in rye lane and part of the training was to leave what you was doing and serve anyone that came in ,regardless of the time ,your attidude you would not of lasted a day there . Link to comment https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872588 Share on other sites More sharing options...
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