Jump to content

William Rose


Grizelda

Recommended Posts

Today at about 5.30pm I walked into William Rose, a butchers on Lordship Lane. There were two customers, already being served, who soon left. For over five minutes I watched the nine members of staff behind the counter ignoring me. All nine did seem busy - certainly there was much chatter - but at no point was my presence acknowledged, nor a be-with-you-in-a-minute nod offered, let alone an apology for the wait. Perhaps it was closing time (and were I likely to try shopping there again I'd doubtless take the trouble to research their business hours.) If so, it's the first time I've encountered the retail policy of eschewing the traditional explanation about trading having ceased for the day in favour of ignoring customers until they work it out for themselves.

I popped into a nearby shop owned by a friend, and was told about the East Dulwich Forum, where bewildering experiences such as this can be shared. I spent the ?80 for our impromptu BBQ party meat elsewhere.

Link to comment
https://www.eastdulwichforum.co.uk/topic/65930-william-rose/
Share on other sites

If you like you can be in my "humiliated by the butchers of WR" gang. I was an eager customer for the first two or three years popping in all the time for my meat fix, ordering my Christmas meat feast etc. Until one year I tried to place my Christmas meat order and was roundly and rudely refused in front of a huge line of people. Never seen me before they urged. What? Had my eager custom, and participation in the ritual of queuing and queuing and queuing and handing over fistfuls of cash meant nought? Seemingly not.


I haven't been in since, but I don't imagine they care.

Link to comment
https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872278
Share on other sites

Working in retail myself, I find it bloody annoying that you "walked in" at 5.30pm. Have to say I would have ignored you myself. You have all day to buy the meat you desire. Why should they stay open late for you? Pretty selfish of you to think they don't want to go home to host their own impromptu BBQ.
Link to comment
https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872333
Share on other sites

Catzy Wrote:

-------------------------------------------------------

> Working in retail myself, I find it bloody

> annoying that you "walked in" at 5.30pm. Have to

> say I would have ignored you myself. You have all

> day to buy the meat you desire. Why should they

> stay open late for you? Pretty selfish of you to

> think they don't want to go home to host their own

> impromptu BBQ.


Haha. This is one of the essential differences between retail in the UK and the States, and it's why I mostly shop online in the UK. But I love to shop in person when on holiday in the States!


Hey, are there any decent online butcher shops delivering locally???

Link to comment
https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872345
Share on other sites

I have been to William Rose at 5:30 in the afternoon, there were lots of staff inside cleaning up and the door was closed. I dithered outside in my usual undecided manner until one of the staff opened the door which turned out was unlocked, beckoned me in and served me.


Maybe they had an off day Grizelda, no excuse but sometimes we have them. I use them weekly and looking back can not remember one bad experience so I for one am grateful to have them here in East Dulwich.

Link to comment
https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872370
Share on other sites

phobic3000 Wrote:

-------------------------------------------------------

> All you had to do Grizelda is say, "excuse me, are

> you still serving?" Instead you chose to walk out.

> However I agree it was a bit rude to ignore you.



And all they needed to say was "I'm sorry, we're closed." when they clearly have a customer waiting. Any half decent person in retail wouldn't assume the customer realised it was closing, particularly if they hadn't put up a closed sign or locked the door. Customer service in this country really is the worst in the English-speaking world.

Link to comment
https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872466
Share on other sites

Azira wrote



> And all they needed to say was "I'm sorry, we're

> closed." when they clearly have a customer

> waiting. Any half decent person in retail wouldn't

> assume the customer realised it was closing,

> particularly if they hadn't put up a closed sign

> or locked the door. Customer service in this

> country really is the worst in the

> English-speaking world.



I agree its rude not to even acknowledge a customer but if Grizelda had simply asked if they were still serving maybe he or she would have been served. Maybe they were really busy cleaning up and assumed, wrongly, that the customer would interact with them. Poor customer service.


"Customer service in this country really is the worst in the English-speaking world."


Really? I think you're shopping in the wrong places.

Link to comment
https://www.eastdulwichforum.co.uk/topic/65930-william-rose/#findComment-872579
Share on other sites

Archived

This topic is now archived and is closed to further replies.

  • Latest Discussions

    • I've never got Christmas pudding. The only times I've managed to make it vaguely acceptable to people is thus: Buy a really tiny one when it's remaindered in Tesco's. They confound carbon dating, so the yellow labelled stuff at 75% off on Boxing Day will keep you going for years. Chop it up and soak it in Stones Ginger Wine and left over Scotch. Mix it in with a decent vanilla ice cream. It's like a festive Rum 'n' Raisin. Or: Stick a couple in a demijohn of Aldi vodka and serve it to guests, accompanied by 'The Party's Over' by Johnny Mathis when people simply won't leave your flat.
    • Not miserable at all! I feel the same and also want to complain to the council but not sure who or where best to aim it at? I have flagged it with our local MP and one Southwark councillor previously but only verbally when discussing other things and didn’t get anywhere other than them agreeing it was very frustrating etc. but would love to do something on paper. I think they’ve been pretty much every night for the last couple of weeks and my cat is hating it! As am I !
    • That is also a Young's pub, like The Cherry Tree. However fantastic the menu looks, you might want to ask exactly who will cook the food on the day, and how. Also, if  there is Christmas pudding on the menu, you might want to ask how that will be cooked, and whether it will look and/or taste anything like the Christmas puddings you have had in the past.
    • This reminds me of a situation a few years ago when a mate's Dad was coming down and fancied Franklin's for Christmas Day. He'd been there once, in September, and loved it. Obviously, they're far too tuned in to do it, so having looked around, £100 per head was pretty standard for fairly average pubs around here. That is ridiculous. I'd go with Penguin's idea; one of the best Christmas Day lunches I've ever had was at the Lahore Kebab House in Whitechapel. And it was BYO. After a couple of Guinness outside Franklin's, we decided £100 for four people was the absolute maximum, but it had to be done in the style of Franklin's and sourced within walking distance of The Gowlett. All the supermarkets knock themselves out on veg as a loss leader - particularly anything festive - and the Afghani lads on Rye Lane are brilliant for more esoteric stuff and spices, so it really doesn't need to be pricey. Here's what we came up with. It was considerably less than £100 for four. Bread & Butter (Lidl & Lurpak on offer at Iceland) Mersea Oysters (Sopers) Parsnip & Potato Soup ( I think they were both less than 20 pence a kilo at Morrisons) Smoked mackerel, Jerseys, watercress & radish (Sopers) Rolled turkey breast joint (£7.95 from Iceland) Roast Duck (two for £12 at Lidl) Mash  Carrots, star anise, butter emulsion. Stir-fried Brussels, bacon, chestnuts and Worcestershire sauce.(Lidl) Clementine and limoncello granita (all from Lidl) Stollen (Lidl) Stichelton, Cornish Cruncher, Stinking Bishop. (Marks & Sparks) There was a couple of lessons to learn: Don't freeze mash. It breaks down the cellular structure and ends up more like a French pomme purée. I renamed it 'Pomme Mikael Silvestre' after my favourite French centre-half cum left back and got away with it, but if you're not amongst football fans you may not be so lucky. Tasted great, looked like shit. Don't take the clementine granita out of the freezer too early, particularly if you've overdone it on the limoncello. It melts quickly and someone will suggest snorting it. The sugar really sticks your nostrils together on Boxing Day. Speaking of 'lost' Christmases past, John Lewis have hijacked Alison Limerick's 'Where Love Lives' for their new advert. Bastards. But not a bad ad.   Beansprout, I have a massive steel pot I bought from a Nigerian place on Choumert Road many years ago. It could do with a work out. I'm quite prepared to make a huge, spicy parsnip soup for anyone who fancies it and a few carols.  
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...