Jump to content

Recommended Posts

Of course it's annoying, but the decision should be looked at in context given that charging for this service now seems to be standard across London and beyond.

Sutton, the only London borough controlled by Cllr Barber's party, charges ?25 for 3 items, then ?5 for any item beyond that - so ?60 for 10 items rather than ?16.

At the higher end, Barnet charges ?56.60 for one item, Richmond ?50 for five...

Hi dc,

I'm a Southwark councillor.

When my lot led the council officers repeatedly told us to charge for this service but we didn't because we didn't want an increase in fly tipping.


Since then even more compelling evidence about the broken window theory and crime generation.

I have just had a running battle with the bulk waste team who refused on 3 occasions to pick up a tv stand and its front cover which had come unstuck. Despite my complaining several times to the call centre staff and writing emails to senior staff and councillors, the team decided the cover was glass and refused to pick the items up with no explanation. I was told that they are supposed to put a calling card through the front door with information on it but this didn't happen and the last time I waited in to see the team so I'm afraid I'm convinced they didn't turn up at all. I have made all issues known and each time, call centre staff seemed ill equipped to deal with simple enquiries and hadn't read any of the emails so it was a frustrating experience having to repeat it all again each time. The first time no note was made of my call. My concerns about call centre staff being ill equipped deal with the onslaught of customer complaints once the charge is imposed and, additionally, complaints about the inevitable increase in fly tipping were ignored on every occasion. In the end, as I had injured my wrist, I paid my neighbour to drive it to the recycling centre where it was received with no problem but not everyone would be prepared to do this and the item would possibly just have been dumped elsewhere.

Rockets Wrote:

-------------------------------------------------------

> I arranged for 8 fence panels to be arranged this

> Tuesday and needless to say the council guys...


Hi Rockets,

This is the response I've had:

"

Thank you for your enquiry concerning the bulk waste collection service experienced by a Southwark resident which has been passed to me to investigate, I can respond as follows.


The service requested was for collection of 8 fence panels with attached fence posts and 4 bags. The bulky waste collection crew went to carry out this job on 29th September. They found that the fence panels could not be safely removed as they were breaking up in hand as soon as any attempt was made to lift them, and also some of the fence panels were overgrown with trailing vegetation making them more difficult to safely handle. The collection crew took such items as they were safely able to and left the remainder. The collection team do use calling cards to advise residents if they are not able to do a collection but they did not do so for this collection as some items were removed.


Based on the information available it was not unreasonable for the collection crew to have left some items because they were not safe to collect. Nevertheless, there are a number of aspects raised by this enquiry that can help us to improve the provision of the bulky waste service in future, these are:


? At the point when the service is booked it needs to be made clear that items must be presented for collection such that they will not fall apart when picked up and carried, are free of trailing vegetation, cables or other trip hazards, and where appropriate are bagged, boxed or tied, all to enable safe collection.

? Calling cards are to be left by the collection crew for any job that is only partially completed as well for any jobs that are not completed.

? The database records for the collection that are shared by Veolia and the Call Centre are updated accurately to identify reasons for partial or non-collection.


I hope this response deals satisfactorily with your enquiry. Please let me know if you have any further queries.

"

Their response is utter poppycock - whatever next we couldn't touch wood as we might get splinters....?


I can very much assure you they were not breaking up in hand as I moved them from the garden to the front of the house and they are very much intact....


And the trailing vegetation is laughable....photo attached of the killer vegetation....


James, thank you for following-up - could you send to me the contact details of the person who responded as I would like to speak to them?


It appears there is a problem with the bulk collection team and I wonder whether anyone within the council is prepared to address the issues? Today I called their customer service line and spoke to a very helpful person who once again said they are having lots of problems with the team responsible for collections and a mass of complaints.


It looks to me that there are problems and yet those responsible for the collections are turning a blind eye to it....

Rockets Wrote:

-------------------------------------------------------


>

> And the trailing vegetation is laughable....photo

> attached of the killer vegetation....

>



I think to be fair, that's a potential trip hazard.


Lengths of mature Ivy can be quite sturdy, and if somebody caught their foot in one it probably wouldn't just break.

Sue, there is nothing attached to the fence that is dangling that anyone might be able to trip on or to hang themselves on! Granted they do have to negotiate a front gate that will swing shut in a brisk wind....perhaps they need to do a risk assessment....;-)


Quite simply they are being bone-idle and not doing the job they are paid to do and many other people are having the same issue with these teams. Ultimately, it is wasting tax-payers money. I now have my third collection attempt booked (they were a no show on the second and the telephone helpline people say that you just need to keep booking slots and they will pick it up eventually).


As I said earlier perhaps they won't want to pick it up for fear of getting splinters....there is definitely a potential splinter hazard....

Rockets Wrote:

-------------------------------------------------------

> Sue, there is nothing attached to the fence that

> is dangling that anyone might be able to trip on

> or to hang themselves on!



I meant when they are carrying it.


It looks from your photo as if there is ivy attached (and lying on the ground beneath the fence) which would hang down if the fence was lifted?


Apologies if I'm wrong.

So, the collection was re-arranged for yesterday and guess what....nothing removed - what a surprise. And, no calling card left either....so looks like the council are still not following their own code....or perhaps no-one bothered to come out...what a shambolic council we have to endure...I will call them tomorrow for their latest round of excuses....


Anyone got the contact details for Deborah Collins at Southwark as I understand she is the one responsible for this "service" within the council....?

My last 3 complaints regarding bins/large item collection/food bags have been either channelled through or copied to Deborah Collins who has never responded. It seems that, increasingly, senior staff are more detached from their individual areas of responsibility and just don't get involved. As outlined in a previous post my recent experience with a large item collection was terrible and ended up with the team coming out again even though I had notified senior staff that I had, to end the saga, paid a neighbour to take the item to the recycling centre. The total cost, involving many staff and councillors must have amounted to a sizeable sum and demonstrated the incompetence of the team and the lack of management they receive. They will not, it appears, be able to deal with the higher level of expectations from customers when the charge is imposed or the the increase in complaints with the anticipated fly tipping. Poor value for council tax payers.

Is the service outsourced? Maybe we can get more joy making noise with the company responsible for it. Companies with a commercial interest tend to care more about reputation than unaccountable council officials.


Anyone who has had problems please feel free to PM me with details of the issues and we can collate a list of problems.


Thanks

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • A A day-school for girls and a boarding school for boys (even with, by the late '90s, a tiny cadre of girls) are very different places.  Though there are some similarities. I think all schools, for instance, have similar "rules", much as they all nail up notices about "potential" and "achievement" and keeping to the left on the stairs. The private schools go a little further, banging on about "serving the public", as they have since they were set up (either to supply the colonies with District Commissioners, Brigadiers and Missionaries, or the provinces with railway engineers), so they've got the language and rituals down nicely. Which, i suppose, is what visitors and day-pupils expect, and are expected, to see. A boarding school, outside the cloistered hours of lesson-times, once the day-pupils and teaching staff have been sent packing, the gates and chapel safely locked and the brochures put away, becomes a much less ambassadorial place. That's largely because they're filled with several hundred bored, tired, self-supervised adolescents condemned to spend the night together in the flickering, dripping bowels of its ancient buildings, most of which were designed only to impress from the outside, the comfort of their occupants being secondary to the glory of whatever piratical benefactor had, in a last-ditch attempt to sway the judgement of their god, chucked a little of their ill-gotten at the alleged improvement of the better class of urchin. Those adolescents may, to the curious eyes of the outer world, seem privileged but, in that moment, they cannot access any outer world (at least pre-1996 or thereabouts). Their whole existence, for months at a time, takes place in uniformity behind those gates where money, should they have any to hand, cannot purchase better food or warmer clothing. In that peculiar world, there is no difference between the seventh son of a murderous sheikh, the darling child of a ball-bearing magnate, the umpteenth Viscount Smethwick, or the offspring of some hapless Foreign Office drone who's got themselves posted to Minsk. They are egalitarian, in that sense, but that's as far as it goes. In any place where rank and priviilege mean nothing, other measures will evolve, which is why even the best-intentioned of committees will, from time to time, spawn its cliques and launch heated disputes over archaic matters that, in any other context, would have long been forgotten. The same is true of the boarding school which, over the dismal centuries, has developed a certain culture all its own, with a language indended to pass all understanding and attitiudes and practices to match. This is unsurprising as every new intake will, being young and disoriented, eagerly mimic their seniors, and so also learn those words and attitudes and practices which, miserably or otherwise, will more accurately reflect the weight of history than the Guardian's style-guide and, to contemporary eyes and ears, seem outlandish, beastly and deplorably wicked. Which, of course, it all is. But however much we might regret it, and urge headteachers to get up on Sundays and preach about how we should all be tolerant, not kill anyone unnecessarily, and take pity on the oiks, it won't make the blindest bit of difference. William Golding may, according to psychologists, have overstated his case but I doubt that many 20th Century boarders would agree with them. Instead, they might look to Shakespeare, who cheerfully exploits differences of sex and race and belief and ability to arm his bullies, murderers, fraudsters and tyrants and remains celebrated to this day,  Admittedly, this is mostly opinion, borne only of my own regrettable experience and, because I had that experience and heard those words (though, being naive and small-townish, i didn't understand them till much later) and saw and suffered a heap of brutishness*, that might make my opinion both unfair and biased.  If so, then I can only say it's the least that those institutions deserve. Sure, the schools themselves don't willingly foster that culture, which is wholly contrary to everything in the brochures, but there's not much they can do about it without posting staff permanently in corridors and dormitories and washrooms, which would, I'd suggest, create a whole other set of problems, not least financial. So, like any other business, they take care of the money and keep aloof from the rest. That, to my mind, is the problem. They've turned something into a business that really shouldn't be a business. Education is one thing, raising a child is another, and limited-liability corporations, however charitable, tend not to make the best parents. And so, in retrospect, I'm inclined not to blame the students either (though, for years after, I eagerly read the my Old School magazine, my heart doing a little dance at every black-edged announcement of a yachting tragedy, avalanche or coup). They get chucked into this swamp where they have to learn to fend for themselves and so many, naturally, will behave like predators in an attempt to fit in. Not all, certainly. Some will keep their heads down and hope not to be noticed while others, if they have a particular talent, might find that it protects them. But that leaves more than enough to keep the toxic culture alive, and it is no surprise at all that when they emerge they appear damaged to the outside world. For that's exactly what they are. They might, and sometimes do, improve once returned to the normal stream of life if given time and support, and that's good. But the damage lasts, all the same, and isn't a reason to vote for them. * Not, if it helps to disappoint any lawyers, at Dulwich, though there's nothing in the allegations that I didn't instantly recognise, 
    • Another recommendation for Lorraine  - if you need help over the holidays, she still has a small amount of availability. Couldn’t recommend her more highly, she’s brilliant with our cat. Message her on 07718 752208 for more details re pricing etc.
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...