Jump to content

Recommended Posts

I got so fed up with Virgin bombarding me with glossy advertising material that I got taken off their mailing list (much to my surprise, it worked!)


It's a bit blooming bad if they're bigging themselves up so much in this area and then can't even provide a decent service.

I think this could be a luck of the draw thing as my Virgin service is good. I regularly get 50mbps down & 3 mbps up. (speedtest.net).


The superhub is good too as it's both 5ghz and 2.4ghz. I bought a USB 5ghz wifi adapter for my laptop as it's 5 years old. The 2.4 ghz bandwidth can get clogged with your neighbours' competing routers. Also routers tend to default to certain channels so its worth looking at software like inssider which identifies all the routers you can pick up in your house and what channel they are on. You can then switch your router to an empty channel. Other factors like proximity to other electrical gear (especially cordless phones and microwaves) can affect it. I hope this isn't grandmothers and eggs.

Jeremy, out of interest where do you live? We had faultless service from 2012-1214 but has been dreadful since the beginning of last year with Virgin customer service giving me the run around every time there's a severe dip in speed (which is regularly).
My son put some kind of signal booster plug in the mains socket on the landing and has no probs with the signal upstairs even for gaming unless someone shields the booster. Virgin is going up by quite a jump per month this Feb too

Jeremy Wrote:

-------------------------------------------------------

> Our service is fine - always has been.

>

> The "superhub" is a piece of crap though. Need to

> restart it every couple of days, and the range is

> rubbish. Think I'm going to buy a proper router,

> and run it in "modem-only" mode.


Definitely the way to go. The superhub is hopeless.

We tried watching a film on Amazon prime last night. Hopeless. Whilst the connection was 45 Mbps at 9am it had slipped to 2.14 by 9pm. Constant buffering and utterly useless. A fairly typical experience with Virgin Media of late.
Update - they have apparently opened up 16 new downstreams and 6 new upstreams today (not sure exactly what this means). This may make a difference. I'll try again tonight and report back. Tractorlad, let me know if you notice any difference. I'm not holding my breath!

colbol2010 Wrote:

-------------------------------------------------------

> Update - they have apparently opened up 16 new

> downstreams and 6 new upstreams today (not sure

> exactly what this means). This may make a

> difference. I'll try again tonight and report

> back. Tractorlad, let me know if you notice any

> difference. I'm not holding my breath!


Thanks I'll take a look tonight. Sounds like you've been given the run around too!

colbol2010 Wrote:

-------------------------------------------------------

> Update - they have apparently opened up 16 new

> downstreams and 6 new upstreams today (not sure

> exactly what this means). This may make a

> difference. I'll try again tonight and report

> back. Tractorlad, let me know if you notice any

> difference. I'm not holding my breath!


Colbol2010 - I'm in the office right now so just got my wife to check the speed at home. 69.75. The highest its ever been. We have BT installing beginning of Feb. Decisions decisions!

Tractorlad Wrote:

-------------------------------------------------------

> Useless. Amazon Prime video still buffering. Great

> speeds earlier in the day but now not worth

> having. Hello BT


Ridiculous how I can stream Amazon Prime Video using a crappy cheap as chips TalkTalk ADSL connection with no break in connection during the evening, yet Virgin customers who pay for a 'premium' service can't do that.

Hi. Not sure if this is related but the virgin switchbox cabinet on corner of Lordship Lane across from the butcher has been open for 2 weeks now with internals spilling out. I called the number twice to have someone from virgin come to close but no action in 14 days.

In addition the engineers leave the street cabinets open which opens everyone's cable feeds to attacks of vandalism, the techs only work Tuesday to Saturday , so if you have a issue with your service on Sunday you have to wait until at least Tuesday to have someone come around. Sometimes they don't even bother attending ................


Who TF came up with that agreement the Corbynestor politburo?


I am so fed up with the service, the product is ok, however the customer service well ............ overseas based I think in India and polite but totally useless sigh......

tiddles Wrote:

-------------------------------------------------------

> sorry to be dim, but how does one test speed?


Tiddles. Do you have smartphone? I use Speedtest by Ookla for the iphone. I find myself testing the speed at hourly intervals with increasing levels of paranoia. The nice thing about Speedtest though is it logs a history of the speeds and allowsyou to email the data in a CSV file. It shows a nice pattern of high speeds during the day which are throttled to pre 2000 levels in the evenings after 8am. It is useful data to send to Virgin if you're looking to leave before your contract concludes.

If you test speed on a wireless connection and the speed is good, then fine. But if you test it on a wireless connection and the speed is bad, then retest it with a wired connection, otherwise you can't be sure if the problem is your broadband or your wireless.

Loz Wrote:

-------------------------------------------------------

> If you test speed on a wireless connection and the

> speed is good, then fine. But if you test it on a

> wireless connection and the speed is bad, then

> retest it with a wired connection, otherwise you

> can't be sure if the problem is your broadband or

> your wireless.


I'd also turn off all devices that use wi-fi before doing the speedtest too.

I live in Nunhead - Ivydale Road area and we've been experiencing the same issue. Have called them today to complain again and told they're aware the issue has been on going since APRIL 2015 with a date for fixing it of 30th MARCH 2016. So a whole year of paying for 50mg download but only getting around 10mg with it sometimes dropping down to 2mg. The fella I spoke to was up front about the problem they have with 'High Utilisation' saying its worse between 6 > 12pm, essentially anytime you want to use it when you return from work. They would only offer me ?7.50 as a refund and not back date. As they are in breach of contract and unable to provide a service that's been paid for I explained I'll be terminating my contract with them and notifying Ofcom.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • We have had a few cat flaps over the years but none have been electronic. They just have a small clip that you turn to lock or open.  Some come with a magnet and a matching magnet that the cat wears on its collar  This prevents other cats entering.  I've not used these as I don't like the idea of a cat wearing a collar. Cats do like to be out at night and you need to encourage yours to return after a late evening sortie. Calling,rustling treat wrappers worked for ours but he seems to have now got into the habit of coming back about 9pm. without this.        
    • Having had several cats over the past 40 years - mainly rescue, we have a tried and tested routine, Initially confined to one room with litter tray/food/water - we take it in turns to stay for a few minutes several times a day so they become familiar with our scent. They are gradually introduced to the rest of the house. We have a wire cat basket and we place cat in basket and take them outside, over a few days we place basket in different areas of the garden - grass area/gravel area, patio area etc - different flowers/plants. Some of the more nervous cats we walk around the garden on a lead. They get use to the scent of the garden. We have a cat flap in the back door so they have full access - If we need to keep cat in - just block off the cat flap so they cannot escape! We are now down to one elderly cat - who during the summer just laid on the garden chairs and came in for food, but as weather getting colder prefers to sit on a worktop in the kitchen looking out into the garden. So we are back to the cat litter as she is reluctant to go out in the rain/cold.  
    • With fibre you are paying for the speed, which is the number, yours is 300 so if you did a lot of gaming, for example, you would want the fastest possible.  If it's just office work or maybe streaming on Netflix you likely won't need as fast, but, if there are a lot of people in your house all doing their own thing on different devices, then faster speeds are better.  I don't rely on my Wi-Fi much other than when I am using my mobile.  I use Ethernet cables to connect up everything, I Have one cable running from my router, along the skirtings and through a hole I drilled in the wall to another room.  I have attached the plusnet speed guide which gives you an idea of how it works.   
    • I'd reread what you posted and try to summarise.  It just comes across as a rant.
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...