Sue Wrote: ------------------------------------------------------- > I had a similar problem with my fridge freezer. > > I had paid extra to have the doors reversed when > it was delivered. When it arrived, the men said > they weren't down to reverse the doors and that > it should have been done in the factory. > Similarly, during the course of the numerous phone calls regarding the delivery of the washer dryer I had some customer service reps telling me that - it would be delivered directly from the manufacturer and they (the delivery guys from the manufacturer) would install/remove appliances, - whereas others said for installation and removal the appliance would need to be sent from the manufacturer to JL, who would then carrier out the extra service. In some ways, I'm glad it all went wrong with JL, as I was rapidly losing confidence in what they were saying. I managed to order the same washer dryer from another company on Thurs, which could have been delivered and installed the following day (I chose to have it delivered at the weekend free of charge) and it also came with a 5y manufacturer guarantee. Now, that's more like it!