KalamityKel

Sink

There used to be some near the traffic lights at the junction of North Cross Road for paper, plastic, glass etc. Think these used to move from time to time to nearer Shawbury Road 🤷‍♀️

interview

Rod

Curtain

Dressing

Have you made a complaint since your unpleasant exchange (on their side) of words? I know it might be a headache but there are some establishments (not meaning any in particular) that think operating in this way is ok and will continue to do so until properly challenged. It would be interesting to see if they have an appropriate "make things right" attitude or not.

snow

Eh?

🤣

I've said this before and will say it again, patients shouldn't have to go to another one and that has to be the key point! Patients sign up to a particular surgery expecting a service (mostly quite basic) and they're not getting it. Nothing will change if people just move on. Voices have to sing and be heard. Keep complaining even if you (anyone) have no response or the response you get back is flaky.

Whoa! Before there is all this talk of claiming and insisting they pay for a replacement, speak to them first! It's incredibly unfair and even aggressive to go down this route without actually speaking to the person who did the work. They might offer a solution!

copy

Food

I also thought the collection vans did not also deliver at the same time, or at least up town they operate very separately. Does anyone else know more?

Lolly

House

Patients shouldn't have to go elsewhere.

It's really important not to confuse the surgery with the health centre. They are two VERY different services. SwiftQueue is marked as the health centre not surgery. I think much of the time receptionists don't use their common sense (no offense meant to the individuals) when trying to ascertain where a patient is coming from or to what. On many occasion I've witnessed passing the blame on to the patient for coming to the wrong place (many assume the whole building is the same thing) in a very unfriendly way or just a blunt "it's nothing to do with us" response instead of trying to help a stressed/scared/unsure patient regardless of whether they are part of the surgery or referred/looking for a different department. Yes, of course there are times where the service you receive from receptionist, or whatever the title is these days, can be "impressive" (what they should be doing all the time) but it seems these occasions seem rare. Getting past a receptionist is common and long standing groan but this isn't necessarily specific to this surgery. Still, it's not acceptable. The online service excludes those that don't want to download yet another rarely used up to their device or be dependant on the digital world. Yes, we all know we're being forced to join the "this is the way of the world now" attitude but not everyone is there yet or now, many are removing themselves from being it all. My family have highlighted this to the surgery management team numerous times and the response given given each time is the surgery are always happy to help those that cannot use the service. When asked how, the answer is anyone can give us a call. When asked how can you get through on the phone we were told someone is always there to pick up. Questioning it any further or pointing out what they think is happening isn't what patients actually experience, your comments, it feels like, are dismissed. Failing to acknowledge there is an issue at the beginning of a patient's journey is frustrating. If you're not experiencing the expected service, complain and keep complaining!

The last few days have certainly looked promising...

I've had some back and forth on the issue via this route. Have been advised I need to wait until after the 11th March, when maintenance work is meant to have been completed to resolve the ongoing issues (since October), before pursuing any claims for compensation. I have also been released from my contract, without any exit fees, should I wish to move on! This is last part is quite annoying. WHY should I have to move on? Am I not a valued customer? 😐

hmmm perhaps those syrup infused, oh I simply can't live without it, coffee drinkers on public transport should join the list. The 🤢 feeling in a confined space first thing in the morning is such a delight!

Not to be pedantic but I think you mean West Dulwich. It's very important not to get that muddled!