I had cause to go recently and asked for a list of their doctors which they supplied. Then I asked if they had a list of their doctors with their qualifications listed. "You will have to write in to the practice manager for that", said the receptionist I scribbled a note and faxed it that day. A week later I sent it again and when I went in I asked if they had received it and a "yes" came out of the office door. A third one was about to be sent, when I received a letter saying our staff are fully qualified Southwark PCT ensure it. The letter went on 'whilst we are happy to offer this information if asked we must receive an official Freedom of Information request:- http://www.opsi.gov.uk/Acts/acts2000/ukpga_20000036_en_1 Can I suggest you look at the following website to instruct you on how to make a freedom of Information request signed by Paul Hayes HR Manager. Some people might think this is a long winded way of selecting a GP with the qualifications most suitable for your needs. Request for information (1) In this Act any reference to a ?request for information? is a reference to such a request which? (a) is in writing, (b) states the name of the applicant and an address for correspondence, and © describes the information requested. (2) For the purposes of subsection (1)(a), a request is to be treated as made in writing where the text of the request? (a) is transmitted by electronic means, (b) is received in legible form, and © is capable of being used for subsequent reference. This is a small portion off the website which seemed the most relevent to my cause, but I do not know where I went wrong with my first two requests. Anyone else out there think it a digusting way to treat people. What if you wanted to discuss or analyse a mistake they had made? How would that work if you cannot get something as basic as this?