Damian H Wrote: ------------------------------------------------------- > Tarot Wrote: > -------------------------------------------------- > ----- > > Ravi Gupta Jnr, has been with the practice > since > > 1993. > > If making an appointment by telephone via an > > Indian exchange is the way to go to get rich at > > the expense of patients that must be ok then by > > E,D standards. > > > The key term in this post, in my humble opinion, > is "at the expense of patients". WHether the > calls are taken locally by a recognisably 'British > person' (please note apostrophes before accusing > me of racist stereotypes) or locally by someone > with an Indian accent or by a call centre in India > - has Tarot any evidence at all that the telephone > service offered compromises patient care or is "at > the expense of patients"? > > If I rang my GP (and I am not with DMC) and was > able to swiftly and efficiently make an > appointment that was accurate and matched what was > in the practice diary when I turned up I wouldn't > care if the call had been routed via the moon! > > From the OP it seems to me this thread is based > upon financial jealousy and very little else > although there have been attempts to disguise that > under the auspices of a concern for patient > welfare - without any evidence being offered that > patient welfare has been affected in the least. > On the contrary everyone with the practice seems > to speak highly of the service they have received. Agreed!