Our practice - Camberwell Green - you have to phone between 8-10am. The receptionist will ask why you are calling and will then book a call back from a GP/nurse, who will again ask why you are calling and if they deem it necessary will book a face to face appointment with a GP/nurse. If they don't deem it necessary to see you (which they usually don't), they will deal with you over the phone. If you have a visual ailment, they will ask you to send a photo and diagnose from that. Since the first lockdown, when they locked their doors to walk in visitors and didn't open them until a couple of months ago, I have not once been offered a face to face consult. I have been with the same practice for over 50 years and have seen it deteriorate from a family doctors to a poor excuse for a GP practice and am seriously considering moving to another practice, but on reading other peoples' experiences, there don't seem to be any better practices in the area.