I think they make the prices up as they go, I've had one person charge me one fee then another charge me more (or less) for the exact same thing (!) a week later for my other cat? It's annoying that they are not transparent about costs like a lot of other vets. You never know what you are going to be charged. I've never bothered applying for the pet club because it looked like it would actually work out more expensive \0/. I email them & question everything & try to get an itemized bill otherwise I don't know what's what, they add crazy amounts of vat onto absolutely everything including supplements & food items, so worth checking online to get those cheaper.