JDR Wrote: They > however, until this week were little aware of poor > service... I have now started correcting this > knowledge gap (may have got a bit excited - note > to self, no complaint writing via email with red > wine). I got excited and complained to several > levels of managemnt, local councillors and to > Tessa Jowell (my local MP). I've had good > responses from the bosses, none from the middle > managers. The people I've spoken to were appalled > at the standards and are trying to engage people > (bearing inmind she phoned me after 6pm on a fri > and was on the phone for 45 mins, I'm feeling > genuine good will). I wouldn't be so optimistic.. i did the same myself about a year ago, and after a flurry of phone calls, nothing further came of it. http://www.eastdulwichforum.co.uk/forum/read.php?5,164891,174663#msg-174663 I obtained a questionnaire from Fusion they were very keen to act on and circulated it on her,e even: http://www.eastdulwichforum.co.uk/forum/read.php?25,177461,177461#msg-177461