SMBJones

Hi Can you tell me which station your referring too please? Barry bookhopper Wrote: ------------------------------------------------------- > Will the NEW oyster machine be ready soon? I tried > today - 6am - and was told "machine not ready > please wait.... tried again today 2:30pm - machine > not ready please wait... :-S

Hi SUNDAY BUS REPLACEMENT I have just spoken to my supervisor who was working the weekend and I have also spoken with my duty manager. I have to say I am a little confused as they have clearly stated that all posters were displayed regarding bus replacements and he persoanlly was in the booking hall directing passengers to the buses Reports from staff are that there were no issues with passengers on the day and everything was ok I will now ask my Deputy to look into this further Barry Ladygooner Wrote: ------------------------------------------------------- > What happened to the replacement bus service to > Peckam Rye today? Waiting 30 mins for a bus today > from 12.05 to 12.35 today and nothing turned up. > The girl at the station said it would arrive > outside Kwik Fit but the times were not > guaranteed! Missed my train from Peckham Rye and > connection from London Bridge!

Cora Apologies for delay responding, Denmark Hill is run by SouthEastern not Southern, however I took the opportunity to check this for you and sorry to say there are no lifts Farringdon has no lifts either Sorry! Barry Cora Wrote: ------------------------------------------------------- > Hello Barry...Do you know if Denmark Hill Station > and Farringdon have working lifts? Need to take > the pushchair and don't fancy all the > steps..(Farringdon is having major refurbishment > at the moment so need to get up to date > information). > > Thank you

Hi I have a manager on route now to find out was is going on with the Oyster at Peckham. I will await his report this morning and then formulate a plan to get this rectified immediately Apologies for inconvenience Barry AllyCat Wrote: ------------------------------------------------------- > Hi Barry > The ticket machine at Peckham Rye is not working > for Oyster Cards..... is it possible to get this > fixed please? > Thank you!

Dear all, there will be an influx of messages coming through, apologies for late response. Firstly, I have spoken with NWR regarding the screeching and they inform me they have now inspected and lubricated the area. Please see an extract from an email I received, some of this will be railway jargon, however I am sure you will understand the basics The stretch of track between Peckham Rye and East Dulwich has now been inspected with the following findings: Up Portsmouth - there is an even distribution of grease coming from the Lubricator situated at East Dulwich (quoted as being our best one on the section) - no action required. Down Portsmouth - this is mainly lubricated to standard except for 2 locations where it is light. The Lubricator feeding this Down curve is situated at Blue Anchor 2.5 miles way. We will order and install a 'small' pot at the country end of Peckham Rye Station at 3m44c (the curve in question goes from 3m50c to 4m10c) on the weekend of Week 14 to see if this helps with the situation as well as the re-railing mentioned below. We will revisit site on Week 14 Midweek to see how this has bedded down following this work and having a few days worth of trains running over it to review. There was also another email looking at the medium and long term, please see below In the medium term, we do have some re -railing planned on the Down Line Reverse Curve London Side of East Dulwich in a new type of rail steel called MHH (Mill Heat Hardened) which should also help with this as it wears slower. This will take place on the weekend of July 13 / 14 (Week 14). I will then plan in a grinding train to help profile the rail in this area which will help the trains sit better on the rail head rather than the gauge face and help with reducing wear and noise. I have already proposed to our Level 2 Engineering Team a long term solution to help reduce this noise by the installation of 'Top of Rail Friction Modifiers'. These are basically lubricators that apply a thin film of 'Kelsan' solution to the rail head to help with the friction and noise generated between the wheel / rail interface. plimsoul Wrote: ------------------------------------------------------- > hi barry, > > trains still screeching, i shall call that number > and if you could chase up the person that you > spoke to when you get back that would be great. > > thanks, > a

Good morning, just to lnform you that I am taking some leave and will be returning 17th May. I will answer all posts on my return I have asked a colleague to keep an eye on the screeching issue whilst I am away Regards Barry Jones Area Station Manager Metro East

URGENT EAST DULWICH Sorry to say that that the Ticket Vending Machine was broken into over the weekend. We are doing all we can to rectify this. The second machine is not due to be comissioned until Wednesday. I am arranging for extra support for tomorrow morning via our Revenue Teams Tomorrow is the start of a new month so envisage that the ticket office will be extremely busy Barry

Hi, I was a little concerned by these comments so I decided to go to my office and check the shift sheets which I can access for any ticket office. I can clearly see the staff were on duty and what time they logged off. Whether they were carrying out other duties or having a break at that time I am not sure We have a comitted obligation to staff these stations and I am confident my staff were on duty last night Barry Jones

Hi, happy to announce that all stations went live today for first to last staffing Sorry for delay Barry

Hi SUCCESS........ After speaking with a colleague he has put me in touch with someone at Network Rail, I have given the contact at NWR the location and this will now be dealt with. Hopefully in the next 7 days the issue will be eradicated. That was a tough one! Kind regards Barry

Hi SUCCESS........ After speaking with a colleague he has put me in touch with someone at Network Rail, I have given the contact at NWR the location and this will now be dealt with. Hopefully in the next 7 days the issue will be eradicated. That was a tough one! Kind regards Barry ps No joy with my screeching as a different problem :'(

Hi I am hoping to have my upate today Very hectic week, sorry for delay Barry danielgriffiths Wrote: ------------------------------------------------------- > To all those who think the noise has got too loud > from the screeching trains call Network Rail > (08457 114141) and log a complaint. It won't hurt > if we at least make a noise about it!!!!! > > The noise has got louder, it is a fact - maybe if > you have lived here for years and can just turn > off you don't notice it. > > The only way the people in charge know there is a > problem is if we all tell them. I know SM BJones > is telling his bosses but if we all call Network > Rail as well I am sure we will get a better and > sooner result. If not then we go to our local > councilor.

Hi I am dealing with this, my flat also backs onto a railway line and have had to endure the same issues for three years, my bedroom is 15ft away from track!! So as you can see I am suffering too Also, for others reading this, Its my Forum Birthday (just over a year since I started the thread) I have some great updates and changes to share with you at some point today or tomorrow Regards Barry plimsoul Wrote: ------------------------------------------------------- > hi barry, > > i just posted on the thread about screeching > trains. is there anything that can be done about > this? > > it seems to be getting worse (yes i know it's due > to the drier weather) but you mentioned on the > other thread that you would look into it. are more > works planned? it would be great to know also so i > won't wake up thinking that aliens have landed on > the track in the middle of the night...no joke you > should see some of these special trains and the > noise that's made at 4 in the morning. > > thanks, > a

Hi all Please give me a chance to look at this, I am in throws of dealing with my contact at Network Rail and will post accordingly Barry

Hi Daniel I have a page on the forum "Sation Manger Corner"...... If you can let me know who you spoke with I can speak with my Network Rail Customer Relationship Manager direct for you. Not prmising anything, but its worth a shot. Regards Barry

Mark In theory Touch buy on the TVM screen. Choose other stations and key in Gatwick. You will then get the options more options on the next screen. Choose the number of passengers. Apply rail card discount if applicable. Then choose the amount. Choose method of payment. Hope I am right without going through the actual screen. But in principal it should work. Barry

Hi Lou Really sorry about this, unfortunately the stations you mention are not within my remit nor Southern Railway stations All the stations you mention are run by Southeastern Trains Regards Barry louloulabelle Wrote: ------------------------------------------------------- > Hi Barry > > when are they going to make stations more > accessible to those of us with pushchairs? i live > near sydenham hill station, next closes it west > dulwich and i cant use either with my little one > with me due to the stairs!. ive been told herne > hill has a lift but that its often out of order, > what other stations locally can be accessed with a > buggy? > > thanks > Lou

From Sunday 25th April, the ticket office will be open from First to Last service Barry bookhopper Wrote: ------------------------------------------------------- > a better ticket machine at s.bermondsey wouldnt go > a miss. When the ticket office is open the mac > hine is fine, when ticket office closed... it has > a little sign saying "please use ticket office" > and when the one train gets me to work late at > night and shops are closed, its not really helpful > especially if i have no money on my oyster.

ED Signage/Information Screen Update Good Morning The signage is being moved today, an engineer will be on site tomorrow to rectify the fault Sorry for the delay Barry

Hi New time tables (small ones) will be delivered to all stations shortly Barry ziggy Wrote: ------------------------------------------------------- > Many months ago a very resourceful Forum member > produced neat credit-card sized timetables to/from > ED. I still use them all the time and an updated > one would be great. Sorry I don't recall who it > was, but thanks in anticipation.....

Hi First of all apologies again for the Customer Informtion Screen, there seems to be a bigger issue than we thought, there will be a slight delay to this being rectified Secondly, after reading the comments about visibilty of the screen, I have someone from my facilities department attending East Dulwich tomorrow in order to relocate the signs Again, apologies for delay getting the screen fixed Barry Jones Izodia Wrote: ------------------------------------------------------- > Hi Barry, > > Thanks for the information about the strikes. At > least we can try and plan around them. > > By the way, the display screen on the London > Bridge bound platform seems to have a fault at the > moment making it unreadable. If it needs > replacing, it would be great if it was set further > forward towards the platform. Like many others, I > can't see it from certain parts of the platform.

Hi So sorry about this, there is an issue with our router on the station. This will be rectified tomorrow morning. Due to Easter its the quickest I can get an engineer out to rectify the problem Apologies for inconvenience Barry markyb3 Wrote: ------------------------------------------------------- > Can i ask what is happening to the ticket machine > at Peckham Rye Station ? Each time i have been to > the station recently it is either not accepting > cards for payment or not able to top up prepay as > it cannot read the card, (and this cannot be done > at the ticket office, for some reason) > > I was directed by the gatekeeper to a shop 100 > yards up the road to top up my card. I would like > to be able to top up at the station now you offer > prepay fares.

Hi Both Peckham and East Dulwich are open and there is a Saturday service Barry Jones Station Manager

Hi, apologies for this, the machine at North Dulwich is now back in order Regards Barry Gorsebox Wrote: ------------------------------------------------------- > Hello Barry, > > Are you responsible North Dulwich station > as well? > > I bought tickets via the trainline.com and was > obliged to choose a station to collect them from > (machine only). I elected N Dulwich but when I > went to collect them on Tuesday 30th March, the > ticket was out of service. I called the Southern > helpline to report this and to seek advice, but > was told that it wasn't their problem and that I > should contact thetrainline.com for a refund. > > Fortunately I've got a bit of time before I do > actually travel but I will need my tickets at some > point in the near future. > > Will the machine be fixed any time soon? > > What would have happened if I was due to travel > there and then and was unable to collect my paid > for ticket? > > Thanks. > > (Edited for clarity and explanation of first edit)

Hi all STRIKE IS OFF........ Happy Easter to you all Best wishes Barry ps Sorry Michael, cant sort the weather, but hopefully this posting will help!