Jump to content

Recommended Posts

I think it was 1706 the next one, I just made it to my appt anyway.

Fact is, trains are inconsistent enough generally that you have to factor in a service not running if you want to be sure of getting to LB on time. I failed to do that which was no-one's fault but my own.

  • 1 month later...

I tried claiming for a cancelled train, last week I think. I'd done so before a few times. When I tried to log in to the site it didn't recognise my password. Maybe I'd forgotten it but I generally use the same one for things I consider unimportant. So I used the 'forgotten your password' option. I'm still waiting for an email.


Did this happen to anyone else? Seems like a good way of putting people off bothering to claim.

New compensation scheme announced for Southern Rail customers ? in addition to Delay Repay:

https://www.gov.uk/government/news/compensation-payment-of-1-months-travel-for-southern-passengers


Tens of thousands of Southern rail passengers are to be repaid the equivalent of a month?s travel for the extraordinary disruption they have suffered, the government announced today (2 December 2016).


More than 84,000 passengers will be compensated to recognise the particular hardship of those who have suffered long delays, cancellations and disruption in recent months. This disruption is due to a number of causes including Network Rail track failures, engineering works, unacceptably poor performance by the operator and the actions of the RMT union.


Season ticket holders will be able to claim a refund for the equivalent of a month?s (4 weeks) travel. That means an annual season ticket holder will be able to claim a refund against their 2016 ticket, which can be paid directly into their bank account.


This is a one off compensation payment and is in addition to the improved Delay Repay 15 compensation scheme, which will begin operation on Govia Thameslink Railway (GTR) services from December 11, ministers announced today....


... Customers claiming against quarterly, monthly or weekly tickets must have bought travel for at least 12 weeks between 24 April 2016 and 31 December 2016 to be eligible.


GTR will also be able to consider proof of purchase from people claiming this compensation who are not registered with the company...

Will it even be applicable for people using TfL/Oyster travelcards? It is clearly different for us who can go via alternate (though inconvenient) routes vs someone totally reliant on Southern services commuting from outside of London.


Does anyone know what a typical ED travelcard user might be entitled to, if anything?

Re the question on weekly tickets - the post says


Customers claiming against quarterly, monthly or weekly tickets must have bought travel for at least 12 weeks between 24 April 2016 and 31 December 2016 to be eligible.


So would assume yes. For those of us on pay as you go, it is clearly viewed that we could take one of the many other alternatives avoiding southern and therefore we weren't forced to pay for a service we couldn't use... Obviously misses the point that there is no real viable alternative, but I understand why the distinction has been drawn.

goldilocks Wrote:

-------------------------------------------------------

> Re the question on weekly tickets - the post says

>

>

> Customers claiming against quarterly, monthly or

> weekly tickets must have bought travel for at

> least 12 weeks between 24 April 2016 and 31

> December 2016 to be eligible.

>

> So would assume yes. For those of us on pay as

> you go, it is clearly viewed that we could take

> one of the many other alternatives avoiding

> southern and therefore we weren't forced to pay

> for a service we couldn't use... Obviously misses

> the point that there is no real viable

> alternative, but I understand why the distinction

> has been drawn.


Oh well I'll just continue my regular tweet of


"Hand in the franchise"

Gilloc Wrote:

-------------------------------------------------------

> How do you go about proving that you have

> travelled in the period they have listed. I buy

> monthly tickets but don't have any receipts that

> you get from the machine when you add to your

> oyster


You can register your Oyster Card on the TfL website, which will show the last eight weeks of journeys, that also show any additional payments, such as PAYG. I believe you can't request any further information longer than two months.


I'd suggest in future that you register on the TfL website, then request a weekly email which obviously will be stored in your email folder for as long as you want.

Bic Basher Wrote:

-------------------------------------------------------

> Bad news for ED/PR commuters, from Tuesday the

> Beckenham Junction trains are once again cancelled

> due to the ASLEF overtime ban. If Southern

> manage to overturn the ASLEF strike in the Court

> of Appeal, they will operate.


So that means no 08:10 is not be running, but 07:50 and 08:20 from Wimbledon maybe well be.

Gilloc Wrote:

-------------------------------------------------------

> How do you go about proving that you have

> travelled in the period they have listed. I buy

> monthly tickets but don't have any receipts that

> you get from the machine when you add to your

> oyster



I suspect you can use old bank statements too. They should be able to reconcile these with their payments system.

AD Wrote:

-------------------------------------------------------

> Bic Basher Wrote:

> --------------------------------------------------

> -----

> > Bad news for ED/PR commuters, from Tuesday the

> > Beckenham Junction trains are once again

> cancelled

> > due to the ASLEF overtime ban. If Southern

> > manage to overturn the ASLEF strike in the

> Court

> > of Appeal, they will operate.

>

> So that means no 08:10 is not be running, but

> 07:50 and 08:20 from Wimbledon maybe well be.


The information is very fluid. It appears the Wimbledon's are cancelled now, while the 0809 is back on the timetable.


So between 8-9am, the through services to LB are 09, 29 and 56. One from Beckenham Junction, two from West Croydon.

Bic Basher Wrote:

-------------------------------------------------------

> AD Wrote:

> --------------------------------------------------

> -----

> > Bic Basher Wrote:

> >

> --------------------------------------------------

>

> > -----

> > > Bad news for ED/PR commuters, from Tuesday

> the

> > > Beckenham Junction trains are once again

> > cancelled

> > > due to the ASLEF overtime ban. If Southern

> > > manage to overturn the ASLEF strike in the

> > Court

> > > of Appeal, they will operate.

> >

> > So that means no 08:10 is not be running, but

> > 07:50 and 08:20 from Wimbledon maybe well be.

>

> The information is very fluid. It appears the

> Wimbledon's are cancelled now, while the 0809 is

> back on the timetable.

>

> So between 8-9am, the through services to LB are

> 09, 29 and 56. One from Beckenham Junction, two

> from West Croydon.


Where are you getting this information? There isn't a 09, 29, or 56, or are you talking arrivals?

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • Sorry, not having a dig at Southwark for that.   I'm just shocked that next door they've chosen to abandon such an institutional community / family event so they can keep pumping out commercial stuff instead.   I suppose the same could happen here next although we don't really have any longstanding family events like that one.
    • No doubt the schools in Harrogate are being discussed on the East Harrogate Forum or whatever. Dulwich College is being discussed because it's local. Saying "ooh, there were loads of schools mentioned" is a bit dismissive. It was Dulwich College that referred sex abuse allegations about pupils to the police and Dulwich College that used the spectre of the police to suppress dissent. 🤔
    • Hi, I was just wondering what experiences any of you have had in relation to an Independent Panel review relating to the Permanent Exclusion of a SEN child. 1. General experience Any experiences, positive or negative, in general? 2. Clerks Associates UK Any experience of this entity acting as an "independent clerk" to an Independent Review Panel in a matter involving a Permanent Exclusion of a SEN pupil, also involving discrimination under the Equality Act 2010. There is limited publicly available information with regards to this "independent clerk"; however, I can see from their Annual Report & Accounts at Companies House that they are a small, privately owned organisation.   I am very concerned that there is a clear and material risk that they are highly dependent for their revenues and cash flow from the business that they receive from the school and its parent Trust (which has 9 schools in total under its management) who have appointed them. I also note that the Trust has a material employee relations dispute with their staff over underpayment of maternity pay whilst materially increasing the salaries of the highest paid Trust executives and other highly paid staff (presumably the Head Teachers). https://southwarknews.co.uk/news/community/teachers-at-six-charter-schools-walk-out-in-first-of-four-strike-days-planned-for-this-month/ Given the current situation, we have no choice but to engage in this process of an Independent Panel Review; however, we are concerned as to various elements including this one which is a key role in providing independence. 3. Independent SEN expert We have the right to an independent SEN expert to review the matter and provide their opinion to the Independent Review Panel. The concept is that this person is supposedly acting "independently" and also solely in respect of the SEN elements of the matter. We do not however know who this person is, their experience or level of independence. The last information that I can find in the public domain about the effectiveness of an Independent SEN expert is a UK govt report from 2014 which portrays a very mixed experience for parents. Hence, we are seeking to understand if anyone has any more recent experience of an Independent SEN expert in relation to an Independent Panel Review. Many thanks for any thoughts that you have based on your experience. For reasons of confidentiality, it is perhaps better to send any replies to me directly. Many thanks
    • Hang in there, friends. Most of us appreciate that you're trying you best and these companies are a nightmare!
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...