Trains cancellations - latest

[BrandNewGuy]

Yeah - and currently on time.

[KidKruger]

Cheers BNG - double yay !

[JohnL]

When Southern or Thameslink trains are on time (or only 2 or 3 minutes late), I feel blessed.

[KidKruger]

...apart from the fecking 1650 which has just been cancelled.

Bastads.

[d.b]

Trains running on time at 3pm is meaningless. They start screwing up just when everyone wants to start using them.

[BrandNewGuy]

The 17.01 and 17.11 were fine and on time. Trains running on time at 3pm is not menaingless for someone wanting to catch a train at 3pm.

[KidKruger]

I think it was 1706 the next one, I just made it to my appt anyway.

Fact is, trains are inconsistent enough generally that you have to factor in a service not running if you want to be sure of getting to LB on time. I failed to do that which was no-one's fault but my own.

[Alan Medic]

I tried claiming for a cancelled train, last week I think. I'd done so before a few times. When I tried to log in to the site it didn't recognise my password. Maybe I'd forgotten it but I generally use the same one for things I consider unimportant. So I used the 'forgotten your password' option. I'm still waiting for an email.

Did this happen to anyone else? Seems like a good way of putting people off bothering to claim.

[BrandNewGuy]

New compensation scheme announced for Southern Rail customers ? in addition to Delay Repay:

https://www.gov.uk/government/news/compensation-payment-of-1-months-travel-for-southern-passengers

Tens of thousands of Southern rail passengers are to be repaid the equivalent of a month?s travel for the extraordinary disruption they have suffered, the government announced today (2 December 2016).

More than 84,000 passengers will be compensated to recognise the particular hardship of those who have suffered long delays, cancellations and disruption in recent months. This disruption is due to a number of causes including Network Rail track failures, engineering works, unacceptably poor performance by the operator and the actions of the RMT union.

Season ticket holders will be able to claim a refund for the equivalent of a month?s (4 weeks) travel. That means an annual season ticket holder will be able to claim a refund against their 2016 ticket, which can be paid directly into their bank account.

This is a one off compensation payment and is in addition to the improved Delay Repay 15 compensation scheme, which will begin operation on Govia Thameslink Railway (GTR) services from December 11, ministers announced today....

... Customers claiming against quarterly, monthly or weekly tickets must have bought travel for at least 12 weeks between 24 April 2016 and 31 December 2016 to be eligible.

GTR will also be able to consider proof of purchase from people claiming this compensation who are not registered with the company...

[bargee99]

Why is the taxpayer picking up the tab for this and not the atrocious Southern rail? We are paying ourselves for this appalling service.

[KidKruger]

what about those of us who've been buying weekly tickets throughout the whole mess ?!

[d.b]

Will it even be applicable for people using TfL/Oyster travelcards? It is clearly different for us who can go via alternate (though inconvenient) routes vs someone totally reliant on Southern services commuting from outside of London.

Does anyone know what a typical ED travelcard user might be entitled to, if anything?

[goldilocks]

Re the question on weekly tickets - the post says

Customers claiming against quarterly, monthly or weekly tickets must have bought travel for at least 12 weeks between 24 April 2016 and 31 December 2016 to be eligible.

So would assume yes. For those of us on pay as you go, it is clearly viewed that we could take one of the many other alternatives avoiding southern and therefore we weren't forced to pay for a service we couldn't use... Obviously misses the point that there is no real viable alternative, but I understand why the distinction has been drawn.

[KidKruger]

I buy weekly travelcards so does that mean I won't be able to claim because they'll say I could have caught the bus ?

[JohnL]

goldilocks Wrote:

-------------------------------------------------------

> Re the question on weekly tickets - the post says

>

>

> Customers claiming against quarterly, monthly or

> weekly tickets must have bought travel for at

> least 12 weeks between 24 April 2016 and 31

> December 2016 to be eligible.

>

> So would assume yes. For those of us on pay as

> you go, it is clearly viewed that we could take

> one of the many other alternatives avoiding

> southern and therefore we weren't forced to pay

> for a service we couldn't use... Obviously misses

> the point that there is no real viable

> alternative, but I understand why the distinction

> has been drawn.

Oh well I'll just continue my regular tweet of

"Hand in the franchise"

[Gilloc]

How do you go about proving that you have travelled in the period they have listed. I buy monthly tickets but don't have any receipts that you get from the machine when you add to your oyster

[JW]

Does anybody know how you can submit a claim? It's not very clear online and I want my money back!

[Bic Basher]

Gilloc Wrote:

-------------------------------------------------------

> How do you go about proving that you have

> travelled in the period they have listed. I buy

> monthly tickets but don't have any receipts that

> you get from the machine when you add to your

> oyster

You can register your Oyster Card on the TfL website, which will show the last eight weeks of journeys, that also show any additional payments, such as PAYG. I believe you can't request any further information longer than two months.

I'd suggest in future that you register on the TfL website, then request a weekly email which obviously will be stored in your email folder for as long as you want.

[Bic Basher]

Bad news for ED/PR commuters, from Tuesday the Beckenham Junction trains are once again cancelled due to the ASLEF overtime ban. If Southern manage to overturn the ASLEF strike in the Court of Appeal, they will operate.

[AD]

Bic Basher Wrote:

-------------------------------------------------------

> Bad news for ED/PR commuters, from Tuesday the

> Beckenham Junction trains are once again cancelled

> due to the ASLEF overtime ban. If Southern

> manage to overturn the ASLEF strike in the Court

> of Appeal, they will operate.

So that means no 08:10 is not be running, but 07:50 and 08:20 from Wimbledon maybe well be.

[JW]

Gilloc Wrote:

-------------------------------------------------------

> How do you go about proving that you have

> travelled in the period they have listed. I buy

> monthly tickets but don't have any receipts that

> you get from the machine when you add to your

> oyster

I suspect you can use old bank statements too. They should be able to reconcile these with their payments system.

[JW]

Does anybody know how annual season ticket holders can claim? All the news reports suggest that they will contact us, but funnily enough, I have zero faith in this happening.

[Bic Basher]

AD Wrote:

-------------------------------------------------------

> Bic Basher Wrote:

> --------------------------------------------------

> -----

> > Bad news for ED/PR commuters, from Tuesday the

> > Beckenham Junction trains are once again

> cancelled

> > due to the ASLEF overtime ban. If Southern

> > manage to overturn the ASLEF strike in the

> Court

> > of Appeal, they will operate.

>

> So that means no 08:10 is not be running, but

> 07:50 and 08:20 from Wimbledon maybe well be.

The information is very fluid. It appears the Wimbledon's are cancelled now, while the 0809 is back on the timetable.

So between 8-9am, the through services to LB are 09, 29 and 56. One from Beckenham Junction, two from West Croydon.

[AD]

Bic Basher Wrote:

-------------------------------------------------------

> AD Wrote:

> --------------------------------------------------

> -----

> > Bic Basher Wrote:

> >

> --------------------------------------------------

>

> > -----

> > > Bad news for ED/PR commuters, from Tuesday

> the

> > > Beckenham Junction trains are once again

> > cancelled

> > > due to the ASLEF overtime ban. If Southern

> > > manage to overturn the ASLEF strike in the

> > Court

> > > of Appeal, they will operate.

> >

> > So that means no 08:10 is not be running, but

> > 07:50 and 08:20 from Wimbledon maybe well be.

>

> The information is very fluid. It appears the

> Wimbledon's are cancelled now, while the 0809 is

> back on the timetable.

>

> So between 8-9am, the through services to LB are

> 09, 29 and 56. One from Beckenham Junction, two

> from West Croydon.

Where are you getting this information? There isn't a 09, 29, or 56, or are you talking arrivals?

[KidKruger]

Are the trains from Denmark Hill to Victoria affected ?