Jump to content

Recommended Posts

Mine's down. I phoned at 2pm and they said it would be back at 6pm.

Phoned again at 8pm and was told 9pm eventually it has just come back about 11pm.

I asked for compensation and was given ?10.

This doesn't make up for the pain that my children went through not having the internet all day!!!!

I mean what else can they do with their lives???

on their virgin media status it says a fix will be in place until the 18th at 18:00 ... which is so bad...


My interwebz was down for the whole day same reason as you boys, but atm it seems to be back, although am getting speeds less than 1mb which is definitely not what am paying for.


So tired of them...


also a thing that I wouldn't see in the past, all the wifi's around me seems to be BT nowadays while in the past everything was virgin, I guess a lot of people made the right choise and moved away.

Mine has been down since yesterday (Thursday) morning. They're now saying it will be fixed by tomorrow (Saturday) evening!!


Does anyone know how you get through to an actual human to vent about this? I just seem to get recorded messages.


Used to have BT but switched because of the poor customer service but surely Virgin is the worst of the bunch.

Sky is the best palce to go, also every time you call it goes to a (UK call cent), i was also wilth BT and every time i called it was poor and i mean poor. I have also been told Virgin was the same so the info i got was right. Good luck if i was you i would look into Sky

This news link is circulating around Twitter at the moment, hope you can get it to work:-


http://www.theregister.co.uk/2016/06/15/huge_outage_in_south_london_caused_by_construction_worker/


Apparently a construction worker drilled through the fibre cable, so hundreds of metres will need to be replaced. Refunds should be available.

This is a continuing hazard for all fixed network operators - and whilst there are many reasons not to like Virgin, this is one which they can't be blamed for. How quickly they restore service will be key, and how they manage customers expectations as well. They should be able to recover their costs for restoration (and probably consequential loss for compensating customers) from the construction firm - who should anyway be insured for this (public liability). When BT gets a cable severed they often have to match ends (so that customers' twisted pairs continue to be linked properly at the exchange end) - I'm not sure whether for IP based services (packet switched) this is such an issue, so Virgin's job may be easier. The length of fibre optic they need to replace probably just means that they want to pull (or blow) a new cable through to link back to two existing flexibility points, rather than trying to splice fibre in the middle of a run (nightmare!).
Apparently virgin fix time now estimated at 2pm, not holding my breath, it's ok though as they have given me ?1.30 in compensation. Off to buy some fizz to celebrate the payout. Awful customer service, and not an isolated incident. Keep meaning to switch providers!

Been out for us since yesterday morning, though was working overnight strangely.


I'm willing to give them the benefit of the doubt this time as it was the fault of a construction worker. However it's how they cope in the aftermath that'll reflect on them as a company. Whilst it's incredibly annoying, so far all their staff I've spoken to have been helpful and apologetic. I will expect some kind of rebate though.

I'm no apologist for VM but sometimes things are beyond their control. Arrived home on Tuesday night to find UK Power Networks people putting up barriers and then starting to dig up the pavement. Apparently a junction box of some sort had caught fire earlier in the day which had required attendance by the fire service. Anyway just before they started digging the internet went down because they cut the power to the VM cabinet about 10 yards away.

When I spoke to the Power Networks workmen they just shrugged and said "Oh yeah, you'll have to call VM". I did and they eventually sent out a van to provide a temporary power supply.

They've so far offered me a 22 pence rebate...!


The cause of the situation is out of their hands, so I won't blame them for that. But as I said earlier it's how they deal with it after the fact that reflects of them. Staff have still been helfpul, but I would expect more, particularly as I've had to fork out ?15 on extra data from my mobile provider to make up for the loss of the Virgin service.


So far, somewhat unimpressed.

The interwebz is up but de speed is sooooo slow... can't watch porn like that, and we all know that porn = health. So they are clearly trying to kill me. Who knows Virgin might be working for ISIS. I have to watch image porn... its been since 00' that I haven't done that...

Mine was out on and off for pretty much that whole week, TV and internet.


Whilst I understand it was a serious issue they had to fix my beef is the appalling Customer service I received.


It took me over 30 minutes on the phone, passed to several different people and having to really stamp my feet to get a - wait for it - ?7 credit on my account for loss of service.


Thanks Virgin.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • But all those examples sell a wide variety of things,  and mostly they are well spread out along Lordship Lane. These two shops both sell one very specific thing, albeit in different flavours, and are just across the road from each other. I don't think you can compare the distribution of shops in Roman times to the distribution of shops in Lordship Lane in the twenty first century. Well, you can, but it doesn't feel very appropriate. Haa anybody asked the first shop how they feel? Are they happy about the "healthy competition" ?
    • ED is included in the 17 August closure set (or just possibly 15 August, depending on which part of the page you trust more) listed at https://metro.co.uk/2025/07/25/full-list-25-poundland-stores-confirmed-close-august-23753048/. Here incidentally are some snippets from their annual reports, at https://find-and-update.company-information.service.gov.uk/company/02495645/filing-history. 2022: " during the period we opened 41 stores and closed 43 loss-making/under-performing stores.  At the period-end we were trading from 821 stores in the UK, IoM and ROI. ... "We renogotiated 82 leases in the year, saving on average 45% versus the prior lease agreement..." 2023: "We also continued to improve our market footprint through sourcing better store locations, opening 53 and closing 51 stores during the year." 2024:  "The ex-Wilco stores acquired in the prior year have formed a core part of this strategy to expand our store network.  We favour quality over quantity and during the period we opened 84 stores and closed 71 loss-making/under-performing ones."
    • Ha! After I posted this, I thought of lots more examples. Screwfix and the hardware store? Mrs Robinson and Jumping Bean? Chemists, plant shops, hairdressers...  the list goes on... it's good to have healthy competition  Ooooh! Two cheese shops
    • You've got a point.  Thinking Leyland and Screwfix too but this felt different.
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...