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Denmark Hill station entrance shambles

Ginster

By Ginster
in General ED Issues / Gossip

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  • 2 weeks later...
James Barber

James Barber

Posted
Posted

hi Jules-and-Boo,

Latest 16/17 figures show Denmark Hill increased from 7M entries and exits to 7.12M increases of 6%.

East Dulwich fell from 1.71M to 1.33M -22% due to RMT strike actions and London Bridge disruption.

You can see all the station figures for 16/17 and previous years here - http://orr.gov.uk/statistics/published-stats/station-usage-estimates

goldilocks

goldilocks

Posted
Posted
James - is it possible to ask directly why Denmark Hill cannot revert to Oyster touch pads and have open access? Whilst I understand the fare evasion concerns, you'd hope passenger safety might override this. Also, as people have noted, many destination stations have gates so tickets are required regardless of whether there are automatic barriers at Denmark Hill.
UVArchitects

UVArchitects

Posted
Posted

James


Perhaps it would be an idea to move the platforms at Loughborough Junction so that an it can serve both lines therby increasing connectivity and reducing the pressure on, or replacing Denmark hill with a larger more accessible station.


Would happily discuss our ideas with you in person if you would like.


Mick

jimlad48

jimlad48

Posted
Posted

I think real pressure needs to be applied to this - this station serves 20,000 people a day, yet there is no fire escape. It is a death trap and in the event (god forbid) of a fire or incident has potential to become a Grenfell tower level of fatalities - there is only one way out.


We have to fix this NOW, not in four or five years time. Can we get media, MPS and others to work together to shame the owner into doing the right thing?

James Barber

James Barber

Posted
Posted

Hi goldilocks,

I've asked if this could be done. You're totally correct TfL and the train operator need to do something ot make this station safer - your suggestion until a second entrance can be built makes lots of sense to me.

One

  • 3 weeks later...
jimlad48

jimlad48

Posted
Posted

This morning was 'interesting' when I was coming down the steps onto platform 3 at 8.39 and one 'gentleman' decided to run up and start kicking the crap out of another 'gentleman' and a full blown fight broke out while a train was pulling into the platform.


Someone braver than myself tried to break it up, I took the view that the risk of being stabbed or caught up in an unpleasant incident was too great.


This station is increasingly a dangerous place to be.

Bic Basher

Bic Basher

Posted
Posted

dc Wrote:

-------------------------------------------------------

> alex_b Wrote:

> --------------------------------------------------

> -----

> > Clapham High Street (Overground) doesn't have

> > barriers nor does the rail part of Elephant and

> > Castle (Thameslink)or East Dulwich (Southern) so

> I

> > don't think it can be a requirement from anyone

> > who operates at Denmark Hill.

>

> Sorry, I should have been clearer. I meant any

> station at which TfL services stop - which doesn?t

> apply to ED or E&C. I wasn?t aware/didn?t remember

> that there are no gates at Clapham High Street.

> That?s obviously the exception that proves my

> rule!



Anerley and Penge West, also run by TfL don't have gates, I think Wandsworth Road doesn't have them either, along with Clapham HS.

JohnL

JohnL

Posted
Posted

Bic Basher Wrote:

-------------------------------------------------------


> Anerley and Penge West, also run by TfL don't have

> gates, I think Wandsworth Road doesn't have them

> either, along with Clapham HS.



Peckham Rye didn't have barriers until a few years ago when TFL (or whoever runs it) claimed a lot of people weren't paying.

Bic Basher

Bic Basher

Posted
Posted

JohnL Wrote:

-------------------------------------------------------

> Bic Basher Wrote:

> --------------------------------------------------

> -----

>

> > Anerley and Penge West, also run by TfL don't

> have

> > gates, I think Wandsworth Road doesn't have

> them

> > either, along with Clapham HS.

>

>

> Peckham Rye didn't have barriers until a few years

> ago when TFL (or whoever runs it) claimed a lot of

> people weren't paying.


It's always been Southern in its various guises.

KidKruger

KidKruger

Posted
Posted

Peckham Rye station was no worse a couple of evenings last week when ONE barrier was working and several trains deposited passengers on the various platforms.

Extremely frustrated passengers were banging on the ticket window and office door to highlight the danger (tailback from foyer to platforms). Staff had pulled the shutters down and were hiding in the office.

There were no staff out helping / advising / visibly trying to fix the situation. Everyone had to queue for the single working barrier - else get penalised by Oyster ticketing mechanism.

Bic Basher

Bic Basher

Posted
Posted

DH and PR should be under the control of TfL. This would guarantee sufficient staffing of the station until the final train.


Compare Forest Hill, which is run by TfL and the farcical situation at DH and PR and it's plain to see why the current operator isn't suitable.

alex_b

alex_b

Posted
Posted

KidKruger Wrote:

-------------------------------------------------------

> Everyone had

> to queue for the single working barrier - else get

> penalised by Oyster ticketing mechanism.


In my experience if I don?t touch out at PR when it?s crowded TfL ?auto-completes? my journey, on the couple of occasions that hasn?t happened I?ve been able to go online and successfully apply for a refund. It?s a pain, but better than waiting in the crush for one gate.

eastdulwich_dweller

eastdulwich_dweller

Posted
Posted

Hi


TFL don't autocomplete your journey, they charge you the maximum amount they can for that day regardless of what journey you took i.e if it was off peak time travel, only journey to and from zone 2 etc. They charge you effectively the price of a 1 day travel card from zone 1 to 2. That is why the tannoy asks you to touch in and touch out - otherwise there would be no need!?


Also, You can only claim for a refund 3 times a month for an incomplete journey on contactless

micromacromonkey

micromacromonkey

Posted
Posted

eastdulwich_dweller Wrote:

-------------------------------------------------------

> Hi

>

> TFL don't autocomplete your journey, they charge

> you the maximum amount they can for that day

> regardless of what journey you took i.e if it was

> off peak time travel, only journey to and from

> zone 2 etc. They charge you effectively the price

> of a 1 day travel card from zone 1 to 2. That is

> why the tannoy asks you to touch in and touch out

> - otherwise there would be no need!?

>

> Also, You can only claim for a refund 3 times a

> month for an incomplete journey on contactless


https://tfl.gov.uk/fares-and-payments/oyster/using-oyster/incomplete-journeys


"Automatic completion of incomplete journeys


We recognise that there are times when you can't touch out as you leave a station, during a major sporting or entertainment event, for instance when we leave the gates open to help with congestion. On these occasions we'll attempt to complete your journey automatically.


We also know that people can sometimes forget to touch out. When this happens, we'll also attempt to complete your journey."

JohnL

JohnL

Posted
Posted

micromacromonkey Wrote:

-------------------------------------------------------

> eastdulwich_dweller Wrote:

> --------------------------------------------------

> -----

> > Hi

> >

> > TFL don't autocomplete your journey, they

> charge

> > you the maximum amount they can for that day

> > regardless of what journey you took i.e if it

> was

> > off peak time travel, only journey to and from

> > zone 2 etc. They charge you effectively the

> price

> > of a 1 day travel card from zone 1 to 2. That

> is

> > why the tannoy asks you to touch in and touch

> out

> > - otherwise there would be no need!?

> >

> > Also, You can only claim for a refund 3 times a

> > month for an incomplete journey on contactless

>

> https://tfl.gov.uk/fares-and-payments/oyster/using

> -oyster/incomplete-journeys

>

> "Automatic completion of incomplete journeys

>

> We recognise that there are times when you can't

> touch out as you leave a station, during a major

> sporting or entertainment event, for instance when

> we leave the gates open to help with congestion.

> On these occasions we'll attempt to complete your

> journey automatically.

>

> We also know that people can sometimes forget to

> touch out. When this happens, we'll also attempt

> to complete your journey."


Probably they mean if you make the same journey everyday they guess it.

alex_b

alex_b

Posted
Posted

eastdulwich_dweller Wrote:

-------------------------------------------------------

> TFL don't autocomplete your journey, they charge

> you the maximum amount they can for that day

> regardless of what journey you took i.e if it was

> off peak time travel, only journey to and from

> zone 2 etc. They charge you effectively the price

> of a 1 day travel card from zone 1 to 2. That is

> why the tannoy asks you to touch in and touch out

> - otherwise there would be no need!?


As others have pointed out this is incorrect. They do try to guess your journey when it?s regular (ie PR->Canary Wharf and back most days). It?s not foolproof but seems to work most of the time for me.


> Also, You can only claim for a refund 3 times a

> month for an incomplete journey on contactless


You can only do it online 3 times a month. After that you need to call. However the very few times I?ve called they?ve refunded me without argument.

  • 2 weeks later...
goldilocks

goldilocks

Posted
Posted
THanks James - this is a good step. Did they indicate a timescale for this? I think (fairly) that people's expectations on such an assessment would be that it would be completed in a matter of weeks, rather than months or years. Just cautious that GTR may not have the same expectations.

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