Gails Bakery smell

[uplandrd2020]

Love the bread and pastries but even if I run in quickly for bread you need to wash all clothes and hair as they must have no extraction, there is a strong unpleasant smell that lingers in clothes.

I have not had this in any of the other Gails, does anyone else find this annoying

[wolis]

My wife also complains of the smell. We think it is of fried onions

[uplandrd2020]

wolis Wrote:

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> My wife also complains of the smell. We think it

> is of fried onions

I'm not sure they have fried onions on the menu, It's a strange smell, never smelt it anywhere else. Good to hear I'm not alone. Popped in to buy pumpernickel today and need to wash my hair before bed...

[amlh]

I noticed this too! Annoying as their scones are so perfect I want to return

[HelloDulwich]

We have noticed the same. I think it comes from their bread products as I notice it on my clothes if I eat breakfast there.

[TheArtfulDogger]

Not to dismiss your concerns about the smell, but has anyone spoken to the owner about it before coming on here and complaining?

It may be something they can easily rectify if they are made aware of it, where as comments on a public forum may not be read by them and potentially will harm their business

IMHO a quick quiet word with a business usually works first before public humiliation 🤐

[Maybaby]

They aren't an individual, so I hardly think "public humiliation" is fitting here.

It might be worth asking about this odour. It doesn't seem natural. I'm not a customer, however, as I don't like their bread.

[uplandrd2020]

Yes I emailed their customer service department, no response at all. They have so many branches now I don?t think they care.

[herne hilly]

i don't go there myself but it sounds like they may have inadequate ventilation/ducting system, and the smell is just a mix of everything they bake remaining inside and becoming a rancid/stale odour.

[binkylilyput]

If it's that bad then it isn't good for staff wellbeing