Sainsburys - removed more trolley tills

[tiddles]

It seems that a load of the traditional conveyor belt tills have been removed and replaced

With more self scan stations. These are fine for baskets but what not for the large weekly trolley load.

What on earth it is going to be like at weekends i have no idea. Apparently they want to encourage

Scanning and paying by phone. I understand new technology takes time to become the norm but its as if they

Are trying to make it harder to undertake the weekly big shop.

It would seem the staff are also not keen and all overtime has been stopped.

I intend to complain via their website - the stores no longer record customer feedback.

[dbboy]

I thought something was happening when all the trolleys had an additional thing added to the handle and initially thought that all trolleys would need ?1 coins to use them like other supermarkets, but perhaps the addition to the trolleys is for the hand held scanner to be attached to the trolley, just a thought??????????

[Mrs Y]

Handheld scanners coming very soon ....

[tiddles]

But apparently we will have to queue to have the trolleys checked against the scanning device..

[fishbiscuits]

I remember some supermarkets having in-trolley scanners back in the 90s. I distinctly recall going to Sainos with my Mum, and being stopped on the way out by a security guard, performing some random checks. She was none too pleased about being picked for the spot check, and proceeded to give the guy a right earful.. I hid round the corner until it was all over!

[slarti b]

I wondered what those things were when I noticed them last week.

[Bic Basher]

They've removed four of the eight larger self scan checkouts as well.

Personally I think Sainsbury's has gone down since the refit. Not as much stock on sale, the reduction of the once excellent magazine section which rivaled WHSmith to a smaller selection of mags. Fine if you want a tv mag, but not if your fav PC mag is no longer stocked. Customer service is now reduced to being on the end of the cigarette kiosk as well.

But what the hell, I'll be able to use a fancy handheld scanner or my phone to pay for my shopping, so that staff don't get any overtime. Deep joy.

[ed26]

I loved the hand scanners 20 years ago when I was single and only did a small shop. I could zip in and out of the supermarket and bypass all the queues. Now I have a 4 yr old I dread to think how bad shopping will be when I have a gadget that he wants to play with.

[JohnL]

I downloaded the App - but surely scanning as I go will initially make me take even longer than currently (and I've hit two hours)

[Penguin68]

Assuming Sainsbury's pays minimum wage for their till staff we should demand pro-rata if they are asking us to do a till staff job. Or maybe the London Living Wage?

[Rebs_ED]

It will be interesting to see if Sainsbury's do introduce a 'scan as you shop' option. In other parts of the country, Waitrose have had that option for well over a decade and Tesco, not quite as long but for a good few years. I believe Sainsbury's are now introducing it into stores too. None of the large Tesco or Waitrose shops I have been to since moving to London last year have had the scanners in store.

Scanning as you shop is a huge time saving compared to a 'traditional' shop - if only because you handle any item only once - off the shelf, scan, into your own shopping bag. Compared with item from shelf into basket/trolley, item out to be scanned at checkout, then into own bag.

[nxjen]

I think the Waitrose in Beckenham already does self scanning

[JohnL]

Rebs_ED Wrote:

-------------------------------------------------------

> Scanning as you shop is a huge time saving

> compared to a 'traditional' shop - if only because

> you handle any item only once - off the shelf,

> scan, into your own shopping bag. Compared with

> item from shelf into basket/trolley, item out to

> be scanned at checkout, then into own bag.

I hope it does - I get the issue mentioned about staff, hope they use them for other work rather than profit.

"into own bag" a recent thread comes to mind :)

[dbboy]

They have introduced self scan at their Savacentre in Bell Green/lower sydenham.

If DKH have removed, as reported some of the self checkouts it will just create longer queuing elsewhere. Tesco on OKR have done a similar thing removing checkouts and the queues at the self checkouts has become much longer, especially when only 4 of the 8 self checkouts are operational. Unfortunately DKH Sainsbo's seem to now also only have 4 of the 8 self check tills working at each bank of self checkouts. I thought it was all about helping customers get through checkouts more easily.

If the technology works all well and good but even the self checkouts seem to be temperamental and stop half way through a transaction requiring staff to come over and swipe a fob on the checkout to clear the error.

[nxjen]

Smart shop launching 13 June

[Jacqui5254]

I rarely use self scanners as I object to the reduction in available jobs.

And now overtime it seems.

[dbboy]

Their should be a reduction for those that use self service or self scan (the only difference being one's static and the other is mobile)

[VelvetBlueberry]

Maybe they should improve their self scan stations before trying to force them onto customers; they can be a real pain at times & then I feel like I'm troubling the assistant (even though that's their job).

[Angelina]

I just don't go there anymore

It's too stressful.

I like Lidl and Waitrose - and save lots of money compared to Sainsubury

[Pugwash]

As one of the few people who do not have a mobile phone I object to being pressurised by the council/Sainsburys/ and any other corporate body to own one in order to pay for goods or services. Many elderly (and younger) people do not have mobiles for various reasons including disability, nor do they pay by card.

[Rebs_ED]

Pugwash Wrote:

-------------------------------------------------------

> As one of the few people who do not have a mobile

> phone I object to being pressurised by the

> council/Sainsburys/ and any other corporate body

> to own one in order to pay for goods or services.

> Many elderly (and younger) people do not have

> mobiles for various reasons including disability,

> nor do they pay by card.

You won't necessarily need use a smart phone - there are hand held scanners that can be used.

https://www.sainsburys.co.uk/webapp/wcs/stores/servlet/gb/groceries/get-ideas/our-freebies-and-competitions/our-freebies-and-competitions/smartshop-app?langId=44&storeId=10151&krypto=tMNsazAJqgW3lpRS8w4yAkBduoU3gZo79XmQTgksnm3JGLj3MnluzW%2FhUsbbdF6dP4Yu9WDqvo40Chri0hOnTaURHN2pqCSMkwMRKv8LNZ2omHXzdNrl7vBDx%2BnvPEsNKMSR7Q2Uu5IPq2%2BUtkFkAd%2BPrabMRu7d%2F2X55IUxUKA%3D&ddkey=https%3Agb%2Fgroceries%2Fget-ideas%2Four-freebies-and-competitions%2Four-freebies-and-competitions%2Fsmartshop-app

[nxjen]

And there will still be operator checkouts and self scan checkouts, it won?t be obligatory to use the smart checkout

[rollflick]

Last few times I've used the conveyor belt tills the scanners used seemed pretty knackered, so the staff had to keep typing the bar codes in. Meanwhile the self service tills are particularly annoying if you want to use your own large bag and wait to approval every time it leans over.

Really glad to hear this new service is coming, sure my phone camera will work better as a scanner. Plus you won't need to remember to bring the Nectar card, as it seems integrated in the app. And hopefully having bar codes you can print out for loose fruit n veg will mean Sainsbury's can finally reduce the mountains of packaging it currently uses.

[JohnL]

My Phone App says "Scan your Items, pay in the app and walk out"

So no smart checkout - just all iPhone Apple Pay.

[peckham_ryu]

Quite excited about this, can't wait to have a go!