Royal Mail delivery

[bob]

Received card today posted 14th Feb !!!

[Lowlander]

Femke Wrote:

-------------------------------------------------------

> Femke Wrote:

> --------------------------------------------------

> -----

> > jamesmcash Wrote:

> >

> --------------------------------------------------

>

> > -----

> > > Hello all,

> > >

> > > I am in touch with someone senior in Royal

> Mail

> > > about this issue. He seems to think that the

> > > problem has been largely resolved - I have

> told

> > > him that it has not. If any Goose Green

> > residents

> > > have examples of post going missing or being

> > > severely delayed please contact me by email

> at

> > > [email protected] and I will flag

> > them

> > > up. Please include your postal address in the

> > > email.

> > >

> > > Cheers

> > > James

> >

> > Thank you, James. I will send you what is now a

> > list with dates and would encourage others to

> do

> > the same!

>

> I have just emailed a letter to James with a

> summary of the issues I'm experiencing. It

> includes the following list of parcels of mine

> that were sent via RM (of which some tracked), a

> few were delayed but others have completely

> disappeared off the radar. Aside from being left

> utterly disappointed and frustrated at this

> extremely poor performing service, I can't help

> but feel like this is pure theft from myself and

> the often, small businesses that I order from that

> can't afford the fees charged by the likes of DPD

> and Hermes.

>

> Kids bedroom wall stickers ? Shipped 27 January ?

> MISSING

> Linen cushion ? Shipped 10 February ? MISSING

> Kids bedroom wall stickers (replacement order) ?

> Shipped 15 February ? MISSING

> Set of 3 glass vases ? Shipped 16 March ? MISSING

>

> Kids wall hanging ? Shipped 19 March ? MISSING

> Dinosaur print ? Shipped 19 March ? MISSING

> 2 Letter prints ? Shipped 21 March ? DELIVERED 30

> March

> Etsy handmade wall hanging ? Shipped 23 March ?

> MISSING

> Large Childrens Alphabet poster ? Shipped 23 March

> ? DELIVERED 29 March

Sympathies, I thought my post was bad...it looks like large letters are seriously delayed/lost whereas parcels and regular letters are getting through eventually.

And yes, anything i post out of ED is arriving within a few days - I don't know anyone else in the UK who is suffering like we are.

[Bic Basher]

Penguin68 Wrote:

-------------------------------------------------------

> However the underlying problem - of under

> staffing, remains. Where regular post-people are

> off on leave, or sick, their walks are not being

> covered - as they used to be from Sylvester Road

> when it was logistically simple for a post-person

> to return (walk back) to the DO and take out

> another round - being paid over-time of course.

> And where walks are uncovered - with no regular

> post-person - these go on being uncovered.

>

> So deliveries can still be at best patchy and at

> worst non existent. This was a knock on from the

> initial management decision to close Sylvester

> Road (which wasn't any longer fit for purpose) but

> not to replace it with a fit for purpose DO

> locally - but instead to cram the ED work into the

> Peckham DO. The Forest Hill DO was better placed,

> logistically for this - but wasn't I believe big

> enough.

Forest Hill took on Sydenham's post instead when their sorting office closed.

[dimples]

Our letters have just arrived on Belvoir road , one of which went to the wrong address so my daughter got no birthday cards on her birthday which was the 30th even though her cards were posted last week first class !

😡 so sorry and angry for her !

[Lynne]

No post for nearly two weeks

[Bic Basher]

Private Eye was one day late this week. It was also a different postal worker doing the round.

[smooch]

we do not seem to be getting our post - loads of birthday cards and a couple of pressies posted well over a week ago have not arrived - we seem to get sales mail (foxtons/specsavers etc) which is addressed to us, but personal post is not getting thru. Really annoying

we are in the goodrich/friern road area

[AD]

On Overhill road we seem to get one big wad of post about every two weeks, even if it was posted first class if it is at the end of the cycle, it can take two weeks plus to get here for first class.

Post is arriving at least so I something to be grateful for.

[Sue]

I got two items today, both sent first class, one on 23 March and the other on 25 March.

They were both financially related. It's still pretty poor service, isn't it?

I'm in Ulverscroft Road.

[Cora]

Got my vaccine letter letter dated 16th March, yesterday! Money well spent! Had the jab weeks ago...

[jamesmcash]

Dear all,

Thanks everyone who sent me their experiences. I have compiled them and sent them to the Royal Mail. I will keep you posted on the response.

Best wishes

James

[amydaisy]

The Royal Mail issue continues... turns out we had two (high value) deliveries on Thursday 8th on Derwent Grove, both were confirmed as delivered by RM, one has a "IUX" signature (not ours) on the website - which is apparently what they use now for "signed for" deliveries when the person isn't in.

Neither were even attempted - thank you to our neighbour's Ring camera, we can see no postie walked up our path that day. So they are signing for the parcels themselves, not even attempting delivery.

We've been on the phone to Royal Mail this morning, and they are investigating it, but are very defensive and keep saying the postie delivered it, even though we have proof no one even walked down our path.

We?re not holding our breath, but just wanted to flag in case anyone else is getting missed deliveries.

[F.R.]

Femke Wrote:

-------------------------------------------------------

> Femke Wrote:

> --------------------------------------------------

> -----

> > jamesmcash Wrote:

> >

> --------------------------------------------------

>

> > -----

> > > Hello all,

> > >

> > > I am in touch with someone senior in Royal

> Mail

> > > about this issue. He seems to think that the

> > > problem has been largely resolved - I have

> told

> > > him that it has not. If any Goose Green

> > residents

> > > have examples of post going missing or being

> > > severely delayed please contact me by email

> at

> > > [email protected] and I will flag

> > them

> > > up. Please include your postal address in the

> > > email.

> > >

> > > Cheers

> > > James

> >

> > Thank you, James. I will send you what is now a

> > list with dates and would encourage others to

> do

> > the same!

>

> I have just emailed a letter to James with a

> summary of the issues I'm experiencing. It

> includes the following list of parcels of mine

> that were sent via RM (of which some tracked), a

> few were delayed but others have completely

> disappeared off the radar. Aside from being left

> utterly disappointed and frustrated at this

> extremely poor performing service, I can't help

> but feel like this is pure theft from myself and

> the often, small businesses that I order from that

> can't afford the fees charged by the likes of DPD

> and Hermes.

>

> Kids bedroom wall stickers ? Shipped 27 January ?

> MISSING

> Linen cushion ? Shipped 10 February ? MISSING

> Kids bedroom wall stickers (replacement order) ?

> Shipped 15 February ? MISSING

> Set of 3 glass vases ? Shipped 16 March ? MISSING

>

> Kids wall hanging ? Shipped 19 March ? MISSING

> Dinosaur print ? Shipped 19 March ? MISSING

> 2 Letter prints ? Shipped 21 March ? DELIVERED 30

> March

> Etsy handmade wall hanging ? Shipped 23 March ?

> MISSING

> Large Childrens Alphabet poster ? Shipped 23 March

> ? DELIVERED 29 March

I'm happy to report that virtually all the above items were delivered to me, most in the last week. I have actuslly noticed more RM activity (contractors wearing orange vests) delivering parcels on my road which has been, let's call it..refreshing. Hope it's not just a coincidence and we continue to see improvements.

[bob]

Is this a record Sympathy card posted September 2020 arrived today Bob S

[nellie]

Royal Mail is worse than ever. I?m still waiting for a package sent from Burgess Hill on 7th April by Special Delivery -supposedly guaranteed delivery by 1pm next day. Also still waiting for a package sent first class on 26th March. We did get some post today but 3 letters were for a completely different road! Truly lamentable service from Royal Mail.

[Penguin68]

The type of service you are getting does really seem to be a function of whether you have a postie 'in post' on your walk. If you do (as I currently do) you will get daily deliveries, except on rest days or when the postie is sick or on leave. If you don't, well 'go whistle' seems to be the Highshore Road mantra!

[jamiev]

Our post improved for a while after the Christmas backlog; during which one parcel never arrived and another returned without being delivered.I have been told by our regular postman that their Annual Leave starts in April so they had use up any remaining holiday from the previous year or lose it. He came back and was told to prioritise parcels. I'm still waiting on a delivery sent at the beginning of the month.

[Bic Basher]

Post has been on time this week surprisingly!

[Siduhe]

Just to say that my postal voting forms arrived this morning (see discussion on previous page) which is a big relief.

[singalto]

My current postie has delivered my neighbour?s post to me and mine to the neighbour on the other side!

[jamesmcash]

Dear all,

I have had a response from the Royal Mail. It comprises specific responses to individuals, which I will forward on but cannot share on here. However, the general gist of it is that they have had some staffing problems but that the deliveries should now be back to 6-days-a-week.

I see that there are some more positive posts above, and not many negative ones for a little while. Does this mean that the issue has been sorted? It may be that my intervention had an effect.

If not though, please continue to let me know (email is best, with your full address and details of the issues) and I will pursue it further.

Best wishes

James

[Lynne]

Post left on porch on Saturday

[Sue]

Is anyone still having delivery issues?

A package from St Thomas's hospital that was posted to me on 11 August has still not arrived, and another tracked package just comes up with a message saying no information is available until the item has been delivered.

How can that be described as "tracking"?

It's now been so long that the sender has sent me a replacement. Let's hope that doesn't also go into the abyss where Royal Mail seems to keep its parcels 🙄

[RichH]

I had a similar type of package delivered recently that took two weeks to arrive from another part of London, so yours may arrive imminently.

I think that type of "tracking" is one of the cheaper services where only proof of delivery is required rather than detailing the parcel's journey from end-to-end and all points in between.

[kiera]

A letter with a first class stamp was posted to me from a local post box last week. It took five days to be delivered. I have come to accept that that's the best I can expect from Royal Mail these days.