Are the parcel services organised by the local sorting office? We always notice parcels delivered by the vans are delivered on time but those that come via the postie can be unpredictable and we often get a "you were not in" when no-one even attempted delivery.
They're taking on more and more custom previously carried out by firms such as DPD and EVRI and doing so efficiently. Yesterday I had a John Lewis parcel tracked and delivered by them. Part of me thinks it's a shrewd move on their part, without it they're not going to survive. They do need to get to grips with the ordinary mail though.
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