matthew123 Posted November 14, 2008 Share Posted November 14, 2008 Last Thursday (6th Nov), my Gas Boiler broke down. So I made an emergency claim on my Homeserve nPower Gas Boiler breakdown cover.3 days later, last Sunday, an nPower engineer turned up and identified the fault as a broken valve.3 days after that, yesterday 13 Nov, they came to fix it but had ordered the wrong valve.Today, I've been told they'll be fixing it with correct valve on Monday morning.By Monday 12 days will have passed since it broke down. Link to comment https://www.eastdulwichforum.co.uk/topic/4563-homeserve-npower-gas-boiler-breakdown-cover/ Share on other sites More sharing options...
David Mc Posted November 14, 2008 Share Posted November 14, 2008 Don't even get me started on British Gas' Homecare 200 "insurance". I've been waiting since 11th October when the part was supposedly first ordered......At least I know somewhere else not to go when/if they finally fix this and I terminate our relationship.So thanks!Anyone got any decent ones? Link to comment https://www.eastdulwichforum.co.uk/topic/4563-homeserve-npower-gas-boiler-breakdown-cover/#findComment-147558 Share on other sites More sharing options...
karter Posted November 14, 2008 Share Posted November 14, 2008 Well, I have found any covers or services provided by BG have been all Krap. Link to comment https://www.eastdulwichforum.co.uk/topic/4563-homeserve-npower-gas-boiler-breakdown-cover/#findComment-147569 Share on other sites More sharing options...
karter Posted November 14, 2008 Share Posted November 14, 2008 Well, I have found any covers or services provided by BG have been all Krap but i am sure people on here have found the opposite. Link to comment https://www.eastdulwichforum.co.uk/topic/4563-homeserve-npower-gas-boiler-breakdown-cover/#findComment-147570 Share on other sites More sharing options...
David Mc Posted November 14, 2008 Share Posted November 14, 2008 They used to be good. Now they are not. Link to comment https://www.eastdulwichforum.co.uk/topic/4563-homeserve-npower-gas-boiler-breakdown-cover/#findComment-147582 Share on other sites More sharing options...
bon3yard Posted November 14, 2008 Share Posted November 14, 2008 I've just spent 3 afternoons, 2 mornings and one full day waiting for British Gas to fix our boiler and there are still unresolved issues. The first day I waited in all day only for no one to show, and yesterday I was told to wait in all afternoon for The Dynorod guy to turn up and fix a related plumbing isssue...he arrived this morning telling me that British Gas had a habit of making rash promises without actually informing them. All involved have been thoroughly professional and very pleasant, but dont make the mistake of thinking your gonna get your problem resolved in a hurry....in fact you may as well take a fortnight off work. Me? I've got another afternoon in on Monday waiting for The Gas Man to fix the problem he created when fixing the original fault. Rubbish. (6) Link to comment https://www.eastdulwichforum.co.uk/topic/4563-homeserve-npower-gas-boiler-breakdown-cover/#findComment-147603 Share on other sites More sharing options...
David Mc Posted November 14, 2008 Share Posted November 14, 2008 I'm going to be at home again next Wednesday. They are truly sh1te. Link to comment https://www.eastdulwichforum.co.uk/topic/4563-homeserve-npower-gas-boiler-breakdown-cover/#findComment-147628 Share on other sites More sharing options...
cate Posted November 15, 2008 Share Posted November 15, 2008 Try the Thames Water Cover. I have used them for broken toilets, gushing taps, and boilers. Think it is only ?8.99 a month, a lot cheaper than BG. Link to comment https://www.eastdulwichforum.co.uk/topic/4563-homeserve-npower-gas-boiler-breakdown-cover/#findComment-147689 Share on other sites More sharing options...
matthew123 Posted November 17, 2008 Author Share Posted November 17, 2008 Just had a call from the nPower muppets that my appointment has been cancelled for today - after I have waited all day for them to come and fix my heating. Apparently the spare part has not yet arrived. They are now scheduled to visit me first thing tomorrow (assuming the spare part has arrived). Link to comment https://www.eastdulwichforum.co.uk/topic/4563-homeserve-npower-gas-boiler-breakdown-cover/#findComment-147979 Share on other sites More sharing options...
cate Posted November 17, 2008 Share Posted November 17, 2008 A British Gas engineer once told me that if you say that you have an infant or an elderly person in the house then they have to come more or less immediately. This is when I did have the BG cover. Don't know if it applies to all the other cover providers. As far as I know the others, including Thames Water, subcontract out to 'local' plumbing and heating companies. Link to comment https://www.eastdulwichforum.co.uk/topic/4563-homeserve-npower-gas-boiler-breakdown-cover/#findComment-148000 Share on other sites More sharing options...
bon3yard Posted November 18, 2008 Share Posted November 18, 2008 At least they had the decency to let you know they werent coming. Link to comment https://www.eastdulwichforum.co.uk/topic/4563-homeserve-npower-gas-boiler-breakdown-cover/#findComment-148031 Share on other sites More sharing options...
tommy Posted November 18, 2008 Share Posted November 18, 2008 Sometimes better to take out a general emergency cover with your house insurance Halifax offer this for ?50 a year - immediate callout 24hrs, no excess, doesn't affect any no claims and repairs up to ?500 a time. We've only used it once for a lighting issue - but will cover boilers, water, etc Link to comment https://www.eastdulwichforum.co.uk/topic/4563-homeserve-npower-gas-boiler-breakdown-cover/#findComment-148050 Share on other sites More sharing options...
David Mc Posted November 18, 2008 Share Posted November 18, 2008 Thanks - I'll look into those because I'm definitely flushing BG down the pan even if they do fix it tomorrow!David Link to comment https://www.eastdulwichforum.co.uk/topic/4563-homeserve-npower-gas-boiler-breakdown-cover/#findComment-148226 Share on other sites More sharing options...
matthew123 Posted November 19, 2008 Author Share Posted November 19, 2008 Finally had my Gas Boiler fixed yesterday with a newly installed Valve and Circuit board - it took the guy 4 hours to fix it after he phoned the manufacturer Vaillant a few times. Even managed to get another nPower engineer sent out today to come and balance all the radiators after I told them the job had not been completed. I thought it was the least they could do after waiting 2 weeks with my hands in front of electric heaters. Link to comment https://www.eastdulwichforum.co.uk/topic/4563-homeserve-npower-gas-boiler-breakdown-cover/#findComment-148466 Share on other sites More sharing options...
zephyr Posted November 19, 2008 Share Posted November 19, 2008 We use Domestic and General after being disenchanted with BG (they still keep ringing us!). Actually we seem to use DomGen for a lot of warranty/service issues! Link to comment https://www.eastdulwichforum.co.uk/topic/4563-homeserve-npower-gas-boiler-breakdown-cover/#findComment-148475 Share on other sites More sharing options...
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