Homeserve nPower Gas Boiler breakdown cover

[matthew123]

Last Thursday (6th Nov), my Gas Boiler broke down. So I made an emergency claim on my Homeserve nPower Gas Boiler breakdown cover.

3 days later, last Sunday, an nPower engineer turned up and identified the fault as a broken valve.

3 days after that, yesterday 13 Nov, they came to fix it but had ordered the wrong valve.

Today, I've been told they'll be fixing it with correct valve on Monday morning.

By Monday 12 days will have passed since it broke down.

[David Mc]

Don't even get me started on British Gas' Homecare 200 "insurance". I've been waiting since 11th October when the part was supposedly first ordered......

At least I know somewhere else not to go when/if they finally fix this and I terminate our relationship.

So thanks!

Anyone got any decent ones?

[karter]

Well, I have found any covers or services provided by BG have been all Krap.

[karter]

Well, I have found any covers or services provided by BG have been all Krap but i am sure people on here have found the opposite.

[David Mc]

They used to be good. Now they are not.

[bon3yard]

I've just spent 3 afternoons, 2 mornings and one full day waiting for British Gas to fix our boiler and there are still unresolved issues. The first day I waited in all day only for no one to show, and yesterday I was told to wait in all afternoon for The Dynorod guy to turn up and fix a related plumbing isssue...he arrived this morning telling me that British Gas had a habit of making rash promises without actually informing them. All involved have been thoroughly professional and very pleasant, but dont make the mistake of thinking your gonna get your problem resolved in a hurry....in fact you may as well take a fortnight off work. Me? I've got another afternoon in on Monday waiting for The Gas Man to fix the problem he created when fixing the original fault. Rubbish. (6)

[David Mc]

I'm going to be at home again next Wednesday. They are truly sh1te.

[cate]

Try the Thames Water Cover. I have used them for broken toilets, gushing taps, and boilers. Think it is only ?8.99 a month, a lot cheaper than BG.

[matthew123]

Just had a call from the nPower muppets that my appointment has been cancelled for today - after I have waited all day for them to come and fix my heating. Apparently the spare part has not yet arrived. They are now scheduled to visit me first thing tomorrow (assuming the spare part has arrived).

[cate]

A British Gas engineer once told me that if you say that you have an infant or an elderly person in the house then they have to come more or less immediately. This is when I did have the BG cover. Don't know if it applies to all the other cover providers. As far as I know the others, including Thames Water, subcontract out to 'local' plumbing and heating companies.

[bon3yard]

At least they had the decency to let you know they werent coming.

[tommy]

Sometimes better to take out a general emergency cover with your house insurance

Halifax offer this for ?50 a year - immediate callout 24hrs, no excess, doesn't affect any no claims and repairs up to ?500 a time. We've only used it once for a lighting issue - but will cover boilers, water, etc

[David Mc]

Thanks - I'll look into those because I'm definitely flushing BG down the pan even if they do fix it tomorrow!

David

[matthew123]

Finally had my Gas Boiler fixed yesterday with a newly installed Valve and Circuit board - it took the guy 4 hours to fix it after he phoned the manufacturer Vaillant a few times. Even managed to get another nPower engineer sent out today to come and balance all the radiators after I told them the job had not been completed. I thought it was the least they could do after waiting 2 weeks with my hands in front of electric heaters.

[zephyr]

We use Domestic and General after being disenchanted with BG (they still keep ringing us!). Actually we seem to use DomGen for a lot of warranty/service issues!