Jump to content

Recommended Posts

i've been with them for 6 years. they have left me without a debit card for 2 weeks. absolutely ridiculous. i've been calling all week, which i dont have time for and get nowhere. customer service, appalling. i just cant stand what little spare time i have being on the phone. i was cut off 4 times when put on hold. they have my number and 4 operators didn't call me back. they say they leave messages on your account which you can only get if you call and someone who you spoke to, looks for them. they have my email and phone number, would it not be sensible to leave a message there. as the customer how do you know they have left a message on their system.

i've worked on customer service for 11 years, thats not customer service.


sorry bit of a rant. never ask an angry woman, why, ever, lol :))

I am with them as well and find them generally really good. Why don't you call them when you aren't at work and tell them how upset you are. They can deliver a cash card to the most convenient HSBC branch near to where you work/will be. I have had them do that for me. They always ring me on my mobile and leave messages there.

Sorry Mazza - how frustrating. I've never had that sort of experience with First Direct. I have however, recently had a similar experience to yours with O2 (don't get me started) so I totally understand your rant.


One of my favourite websites is the Martin Lewis www.moneysavingexpert.com website. The forums are most informative. Why not spend some time on it before deciding which bank to switch to.

Sorry to hear you've had a difficult time with First Direct - I've always found their service to be very good and I've been with them for 14 years.


I am not sure where I would go if I was unhappy with them - but I know I wouldn't touch Nat West or Lloyds after their shoddy service before I was with First Direct.


Maybe try Smile?

i have asked them to send the card to a branch. so its going to lordship lane. unfortunately rather than call me and ask where i wanted the card sent when i was cut off they put a note on the system. so i would need to call again and hope that the message would be read. yeah great service, if you psychic

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • I know the couple you mean, and she has always been friendly and smiley when delivering to me, but obviously in a hurry, for all the reasons outlined in the thread. My gate is always open, however (unless someone coming to the house closes it when they leave). I can't see the point of gates that have to be opened and shut again every time someone comes to the house. It just seems a waste of time, and it's annoying if you are carrying stuff. And a closed gate  conveys a sort of "my house is my fortress" feel. To me, anyway.
    • Thanks for posting this. Really interesting. It would be good if you added a star rating, so that it was easier to do comparisons / see what your top recommendations are. Great blog though!
    • Hi, Just a quick note to say it's six months since I launched Eats Dulwich. In that time I've reviewed 28 restaurants. Usually four or five a month except for a month when I came down with gout, which I guess is an occupational hazard. Don't say I don't suffer for my art. Early on someone – Sue, I think – asked me what I'm going to do when I've reviewed every restaurant in East Dulwich. I'm nowhere near that point, but what I have found is that a lot of new openings have tended to be in Rye Lane, so the site has expanded to cover SE15, hence the slight change of name (still haven't had any cease and desist letters from anything with a similar name).  Anyway, the site is still free, it would be great if as many readers as possible here can subscribe so that they automatically get new posts (when you try to subscribe the default might be paid subs but that's down to Substack, just tick the free option instead) as I don't post everything on EDF. Obviously you can get reviews elsewhere if you want, but I think this is the only proper site for local East Dulwich people written by a local East Dulwich person. If you like eating out please have a read. And if there are other places you think I should visit please mention them below and i'll do my best to try them. Link here: https://eatsdulwich.substack.com/  
    • Can you explain what your point was, then? Because it isn't clear to me. No. Perhaps you could provide a link and explain its relevance? That would be helpful     Those figures suggest that over 10,000,000 voters were not "rejecting a far left party."
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...