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messageRe: Sainsbury’s dog kennel hill
Posted by nxjen November 27, 11:26AM

Sainsburys now have the system whereby customers weigh their own fruit and veg and print out a bar code. Check out staff would just have to scan this bar code without examining contents.

messageRe: Sainsbury’s dog kennel hill
Posted by Penguin68 November 27, 11:35AM

So I'll scan some onions and pack some avocados in my opaque brown paper bag. (And there's some evidence this is already happening.)

messageRe: Sainsbury’s dog kennel hill
Posted by nxjen November 27, 11:40AM

There’s a lot of evidence this is already happening, particularly on self check out tills, and a lot of people have confessed to doing this!

It will not be any hardship, or take more than a couple of seconds, for the check out staff to peek inside a bag to see contents and label tally. This is not a good enough reason for paper bags not to be reintroduced.

messageRe: Sainsbury’s dog kennel hill
Posted by TheArtfulDogger November 27, 12:01PM

Of course it's going to happen that people incorrectly put stuff in bags to cheat the system, it's the same mentality that was in place with the bendy buses, if no one sees you not paying then it's not a crime and the risk of getting checked is so low that people will do it.

Seems that the self scan and pay concept is not something that the honest amongst us is going to not misuse 🤔 Sadly that's human nature

Years ago there were local grocers everywhere that used brown paper bags or newspaper to put customers fruit and veg into before putting them into the customers own bags and then came supermarkets who pushed them, the milkman, butchers and fishmongers into a virtual state of non existence , all for the sake of convenience and in so doing increased the amount of plastic waste we all had (plastic bottles rather than glass, veg pre packed in plastic and so on)

Maybe we need to turn back the clock, use local businesses rather than the multinationals. It may not be convienient (paying in different stores, not getting everything under one roof...) but there are advantages
1. Keeping more of your spend in the local community
2. A sense of community rather than a faceless organisation
3. Businesses who know and love their products and who can advise on how to use it
4. The ability to reduce plastic use
5. Potential for less food miles (if it isn't in season then you may not get it )
6. Less driving to large shops outside of the town centres (less pollution too)
7. Local employment guaranteed rather than centralised distribution centre employment possibly out of the area
8. Less food waste (no more perfect fruit and veg that the supermarkets think sells and return to misshapen fruit and veg full of flavour)

I know it's a dystopian dream and yes it harks back to the good old days of the pre 90s and more local businesses will have to reopen as a result but if people are not satisfied with the likes of sainsburys, Tescos and so on then don't whinge on forums like this but create a ground swell grass roots movement and go back to shopping in local smaller businesses, use a milkman again, demand will be met if it's there

Ps in the 60's to 90's all milkmen drove electric floats ... With the use of glass , home delivery and electric floats, where they ahead of the game and environmentally friendly only to be virtually wiped out by supermarkets greed !

messageRe: Sainsbury’s dog kennel hill
Posted by se22cat November 27, 03:59PM

We used to get milk & juice from the milkman for years then switched to getting them from International (now Co-op) when my mum realized he was regularly trying to overcharge us for his own profit. Never did buy from any of the greengrocers that had stalls on on LL as the thought of produce exposed to traffic pollution is disgusting. The food hygiene practice of the local butchers & fishmongers was also highly questionable in the 80s; they were not halcyon days of value & quality in ED by any stretch.

messageRe: Sainsbury’s dog kennel hill
Posted by Pugwash November 27, 04:18PM

We tend to go to Sainsbury's - admittedly at times shelves are empty. Although I have considered on line shopping - I would only order non perishables as feel that staff do not look at sell by/use by dates on fresh produce. My deceased mother in law frequently had delivered meat/dairy products with a 2 day life span. I also like to pick out my own loose fruit and veg.

I feel that the increase use of on line shopping has resulted in too many closures of high streets including supermarkets. Whilst we shop at Roses, Farmers and tend to use ED restaurants and cafes, some of the prices charged are excessive (we are both pensioners) but understand that with the high costs of rent, many establishments have no choice.


Lidl is a good alternative to the usual supermarkets in terms of quality and price. Went into co op a couple of weeks ago and the majority of their prices were higher than of Sainsbury's.

messageRe: Sainsbury’s dog kennel hill
Posted by SpringTime November 27, 05:23PM

twinhunters Wrote:
-------------------------------------------------------
> Is it just me or has this store gone downhill .new
> management maybe

HAsn't it always been pretty slack?

The wine selection is worse than Morrisons and Asda. Same goes for the beer. The fresh herbs section is underwhelming. The cold/mechanically pressed oils are lacking. The fish counter is dull. The meat counter gives you what you can buy from the shelf and not much more. The fish shelves are boring. The staff are always talking very publicly about their next breaks and when they're knocking off. And the carpark is dirty. For further disappointment visit the Starbucks.

Supermarkets are bloody awful places really!

messageRe: Sainsbury’s dog kennel hill
Posted by Sue November 27, 10:12PM

SpringTime Wrote:
------------------------------------------------------- The fresh herbs
> section is underwhelming.


Bit surprised you say that.

I got a good sized pot of healthy Thai Basil there some time ago, and it's still going strong.

Never seen Thai Basil anywhere else in East Dulwich.

messageRe: Sainsbury’s dog kennel hill
Posted by hammerman November 29, 11:10PM

Sainsburys milk and bread prices have recently increased by 5-10p. Also for the past few months they never seem to have any sourdough bread in the tiny section they usually have it. It's getting like that for other sections in the Dog Kennel Hill branch for other foods and you would think they could keep these foods in stock. I now go to the co-op in Camberwell for sourdough bread.

messageRe: Sainsbury’s dog kennel hill
Posted by macutd November 30, 12:06AM

yes I can't get sourdough there either!!

messageRe: Sainsbury’s dog kennel hill
Posted by Townleygreen November 30, 09:03AM

the Co Op has great bread!

messageRe: Sainsbury’s dog kennel hill
Posted by Bic Basher November 30, 04:29PM

Sainsbury's has gone down since Argos opened. They've reduced stock lines, the magazine section is now tiny with a random selection of titles that nobody wants except the tv mags.

Deliveries seem to be random with lines not being restocked for days.

messageRe: Sainsbury’s dog kennel hill
Posted by dbboy November 30, 05:06PM

Surely lack of stock is down to poor re-ordering, not getting shelves replenished over night, lines not being available either due to supply issues or lack of stock coming into the distribution warehouse, or just poor local management.

Either way, customers leave frustrated and either accept it or eventually shop elsewhere. My shopping includes currently going to the bakers in Nunhead, the butcher on Peckham Pk rd, possibly either Morrisons or Asda or Tesco either for specific items not available in other super markets or for specific brands or deals, and the inevitable trips every few weeks to Lidl again for specific items.

messageRe: Sainsbury’s dog kennel hill
Posted by hammerman November 30, 10:29PM

There were no cucumbers in the store today around 4.

messageRe: Sainsbury’s dog kennel hill
Posted by Zig-Zag December 01, 01:51PM

I had to go there about 7.30pm last night. It was a total scruffy, empty-shelved, dispiriting shambles and I could only get 50% of what I needed. Vegetables virtually all run out, empty boxes all over the floor and hardly any staff replenishing stock.

Several other customers commented on the state of the shop and were making calls home to say they couldn't buy what they where looking for and asking their "other half" what to buy instead!

I've made a complaint online today.

messageRe: Sainsbury’s dog kennel hill
Posted by December 01, 02:00PM

I was in Sainsbury's in Dog Kennel Hill on Saturday evening about 6.30. Not a cucumber in sight.No mushrooms either.

messageRe: Sainsbury’s dog kennel hill
Posted by snoopy17 December 01, 08:51PM

Went to Sainsbury on Thursday 11am. One of the staff members absolutely stank, I have never smelt a smell like it, I can't understand how they werw allowed to work with food when they clearly smelt like they haven't washed in a month. I was actually shocked.

messageRe: Sainsbury’s dog kennel hill
Posted by Zig-Zag December 02, 11:31AM

Please send an online complaint as well. The more feedback they get the more likely they are to act.

messageRe: Sainsbury’s dog kennel hill
Posted by JohnL December 02, 12:11PM

Has the management changed recently ?

I notice the manager on the website is Mike Miller.

messageRe: Sainsbury’s dog kennel hillattachment
Posted by ed26 December 02, 12:32PM

I complained a few years ago about empty shelves, coupled with items on the wrong shelves (or maybe the right shelves with the wrong prices on). I emailed a load of photos with my complaint and received calls and emails within 24 hours. The manager called to say that they had used the photos in a training session and invited me in for a "guided shop." He was very helpful and said that they are aware of the problems and taking steps to rectify them.

That was about 5 years ago, and things never improved. It's got even worse. (Attached photo from a few months back).

Last week, I popped in for some fresh fruit at around 4pm and was told that the day's delivery had already sold out and the next delivery would come overnight. I guess that the ED store is constantly busy and they can't hold enough stock to get through the day. I wish they'd get rid of the tat section and dedicate the space to more display or warehouse space for food. I'm sure most shoppers would welcome the better food supply, even if it meant having to go elsewhere to get a saucepan or broken toy.

What forks me off most though, is that the loose fruit / veg is empty but they often have plenty of prepacked fruit and veg. This is a bit hypocritical, when Sainsbury's claims to have removed single-use plastic bags for the benefits of the environment. The manager told me that they would allow customers to break into prepacked goods when the loose shelves were empty, but I've never tried it.

It's not a new thing either - I've found this article from 2004 - sorry it's a subscriber article, but you get the gist from the first few paragraphs - [www.thetimes.co.uk]

Attachments: sainsburys.jpg (299.3KB)  
messageRe: Sainsbury’s dog kennel hill
Posted by macutd December 02, 12:45PM

I shop in Lidl a lot and they always have that thing of when it's sold out, then you have to wait for next delivery.
Perhaps we're just a bit spoilt at Sainsbury's.

messageRe: Sainsbury’s dog kennel hill
Posted by micromacromonkey December 02, 03:35PM

macutd Wrote:
-------------------------------------------------------
> I shop in Lidl a lot and they always have that
> thing of when it's sold out, then you have to wait
> for next delivery.
> Perhaps we're just a bit spoilt at Sainsbury's.

Exactly. Some people appear to be failing to pull themselves together.

The supermarkets' ability to provide everything you want, at all times of the year and all times of the day, and without a blemish on it, is one of the principal causes of increased plastic utilisation, pollution and general resource depletion.

messageRe: Sainsbury’s dog kennel hill
Posted by ed26 December 02, 04:15PM

@micromacromonkey

That's hardly the point of this thread. The point is that basic items are completely out of stock before a lot of people get back from work, and that the staff don't seem as motivated (or as hygienic) as they were previously. I'd be happy to buy blemished produce, without any plastic packaging, if Sainsbury's actually had any in stock.

messageRe: Sainsbury’s dog kennel hill
Posted by Penguin68 December 02, 04:28PM

1. Not throwing away fresh produce at the end of the day is probably a good thing

2. It is not clear to me whether the 'understocking' is a function of poor ordering from the store, or poor/ rationed supply from central warehouses. If the latter the local manager will not be to blame.

messageRe: Sainsbury’s dog kennel hill
Posted by JohnL December 02, 06:06PM

Stockpiling - surely not smiling smiley

messageRe: Sainsbury’s dog kennel hill
Posted by vic.ham December 02, 06:20PM

You can send feedback to lettuce-know.com

messageRe: Sainsbury’s dog kennel hill
Posted by Pugwash December 05, 12:00AM

Must admit that in the past if there are no loose carrots to be had - I grab one of the cheaper pre packed bags and empty them into the loose carrots box - I only want a few carrots not a kilo.

messageRe: Sainsbury’s dog kennel hill
Posted by Ginster December 05, 03:42PM

I'd definitely raise stock issues to the store. I have also found low or absent stuff of late so will mention it next time.
I worked for Sains a very long time ago (1996) and they had a sales-based ordering system, so if an item was sold it would be added to the next order. They would of course get patterns out of this too. Then the department manager could increase or lower the system-generated order depending on the weather/events/experience etc. I'd be shocked if the system has got worse but maybe they have changed it and it needs a review? If that was my department empty in the photo above even once or twice I would have got an earful from the store manager so for it to be a regular thing it's quite strange.

messageRe: Sainsbury’s dog kennel hill
Posted by Penguin68 December 05, 03:52PM

I worked for Sains a very long time ago (1996) and they had a sales-based ordering system,

I suspect priorities may have changed since then. There is now a considerable (and many would argue quite reasonable) focus on avoiding waste and throwing less away - the ideal, difficult to achieve , is to sell the last item of perishable goods wanted by customers in the last minute before the store closes for the night. If this is part of their re-stocking algorithm they may have got it wrong (well, they clearly have got it wrong) but possibly for the right reasons. I also know that despite the 'automatic reorder' based on sales this doesn't always happen. They were without stock, for instance of fresh beetroot a few years ago for a number of weeks, the store manager said he simply couldn't get this back on his ordering system, despite many attempts. A computing glitch. I also suspect (with no evidence) that Sainsbury's may be implementing some sort of rationing as a Brexit response (obviously too early). Perhaps they are softening us up for post December shortages.

messageRe: Sainsbury’s dog kennel hill
Posted by JohnL December 05, 04:17PM

Penguin68 Wrote:
-------------------------------------------------------
> I worked for Sains a very long time ago (1996) and
> they had a sales-based ordering system,
>
> I suspect priorities may have changed since then.
> There is now a considerable (and many would argue
> quite reasonable) focus on avoiding waste and
> throwing less away - the ideal, difficult to
> achieve , is to sell the last item of perishable
> goods wanted by customers in the last minute
> before the store closes for the night. If this is
> part of their re-stocking algorithm they may have
> got it wrong (well, they clearly have got it
> wrong) but possibly for the right reasons. I also
> know that despite the 'automatic reorder' based on
> sales this doesn't always happen. They were
> without stock, for instance of fresh beetroot a
> few years ago for a number of weeks, the store
> manager said he simply couldn't get this back on
> his ordering system, despite many attempts. A
> computing glitch. I also suspect (with no
> evidence) that Sainsbury's may be implementing
> some sort of rationing as a Brexit response
> (obviously too early). Perhaps they are softening
> us up for post December shortages.

Or maybe the online ordering takes priority - not sure if it's delivered from the store or from a dark site.

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