Well the offices in Putney may look swish with their fancy chairs and iddy biddy little fridges stocked with drinks - but try going in there on a boiling hot day, asking about handing over an extortionate amount of cash to them, and then see if they offer you one of those lovely cold drinks - they just look at you as if you have just been sick on their (square toed) shoes.... it's on;y when you are very nearly sick on your own shoes (not square-toed!) that they actually bother offering you a beverage - Grrr!:X