I've had wildly varying experiences within the same solicitors. The conveyancer I had for a failed sale was OK, competent but nothing great. When I lined up another sale, I went back to the same company and got one of the most useless individuals ever. Fortunately, she left the company and she was replaced by someone who was a bit slow, but very, very diligent and her work saved the sale after some last minute complications. I think all conveyancers have a big workload shoved onto them, which is why they take ages to respond to any emails. I've also used one of those cheapie on-line companies for a reasonably simple mortgage change. They did the job, but they work on job queue system, so you get a different person every time you contact them. You get no single point of contact to work with, which is not good.