colville09 Wrote: ------------------------------------------------------- > I'm with Foxy, after 25 years working in new media > digital realm, I use cash, don't do online > banking, never have used a 'hole in the wall' > machine and always use the bank counter and get > paper receipts. Well you are a dying breed. Banks can hardly be expected to cater for the few. They are businesses, after all. And it isn't true that "personal" banking no longer exists. The people at First Direct are lovely - just on a phone. And I had a bouquet of flowers from them when they went a bit over the top on fraud prevention and wrongly barred my card once :) ETA: Frankly, I've found them a lot more lovely than some of the people I've dealt with face to face in the past in an actual physical bank!