goes with the whole pay shit loads for travelling to a venue, shit loads for a drink (even a bottle of water can b in excess of ?3), shit loads for a programme/souvenir programme/t-shirt (not meaning the ones spread out on the pavement outside) and other bits... need I go on? come one where there's money to be made... No seriously, whilst I'm not in favour of ticket agents - I've had many an argument in the past with concert goers at various venues I've provided a box office for that wasn't part of the original ticket issuer over extortionate extra fees - a business is a business. promoters go to these "thieves" as they are large companies, have extensive coverage with large marketing budgets which in turn have a greater outreach to more ppl (yes I'm rambling now) and don't charge huge fees to the promoter as the money is made in the additional charges to the concert goer. When you think from a promoters view point being charged, on average, 15-25% commission with a venues Box Office for each ticket sold when they can go to the likes of TicketMaster and others and not have to incure this fee... it makes sense no? Yes it's crap for the poor person buying the tickets but that's the way of the world.