James Barber Wrote: ------------------------------------------------------- > So people with access to this app get an > acceptable/better GP service. > > Patients without such access get a rubbish service > - likely older sicker people, poorer residents. > > I don't think Tessa Jowell would be proud. How sad > to commenorate someone with a GP practice that > gives a poorer service to those more often in > greater need. Exactly! To get better service you have to use a different service? This suggests the issue is how the reception/phonelines is/are run. I'm not suggesting the actual staff (although this can be questionable) but the structure in itself. Hmm this isn't resolving the problems for those without access to askmygp *sighs