Thanks James. last year was a complete c..-up and I had hopes they'd learned something. But since this year is just as bad, I can only assume that they have no regard whatsoever for their customers. Only their shareholders. ( and I hope they don't get any post) Even at my age it's disappointing not to get any cards (3 so far) but people have missed appointments, lost important legal documents (with the attendant risk of identity fraud) It's absolutely disgusting. I've complained to anyone and everyone and what good has it done?. Not even replies. usually.