Have just asked hubby about your laptop. Could it just be the battery he asks? Anyway, May's issue of Which Magazine contains a report on budget laptops. If you are unable to access a copy, I could (hopefully with hubby's help) PM you a copy of it if you wish. Also, hubby had a similar problem with a laptop when it was 2 years' old a while back. PC World simply said: out of guarantee...tough...blah blah. However, I managed to (eventually) get him a replacement by quoting the Sales of Goods Act and arguing (lack of) fitness for purpose etc. Yours at over ?700 was not cheap, you could give it a go. It all depends on how long a ?700 laptop is expected to last. If Mr. H's suggestion is correct that 3 years might be deemed normal and/or reasonable, then you probably won't have much luck.