Christ on a bike, it's all really, really simple. Everybody seems to know how to set Sky+ for Strictly, roast a chicken, programme the Satnav, book a holiday on the internet, and read a bus timetable, but when it comes to the council making some dead simple changes it's suddenly too much to ask. "I just don't get it.. we have to do WHAT?!?! Arghh... my brain's exploding with these simple changes.. (BOOM)". It might not work, but on the 'confusion scale' it must register about 0.1