You are too charitable *Bob*. I think we have a serious problem here. There are no real estate agents left in East Dulwich that have qualified professionals. I'll be happy to be corrected on this, but I have consulted friends, and none can think of one that still has a A/FRICS or equivalent on board. What we have are shop fronts with inexperienced young sales assistants. This may be fine when house prices are increasing rapidly and it is a sellers' market. You may begrudge the commission for little apparent work, but you grit your teeth and bear it. When house prices are falling and there are very few buyers you need good professional advice if you need to sell. Who do you go too?