I watched Ken Loach on the news the other day, talking to a politician - who really did not get the point at all. I suppose unless you actually KNOW anyone that is having or has had problems getting their benefits paid - and the stress, the serious lack of money/food/ threat to housing - then it's probably very easy to think it's not as bad as all that. I've seen through a friend the way the social security treat people. We've wondered if they get commission for stopping people's support. The offices don't share information you bring in, but are very quick to cancel payments if another department does. One has repeatedly lost documents, so payments have been halted. Housing benefit stopped as a result. Would only restart when the incapacity restarted - but they kept changing goal posts and taking SO long...asking for things already given, asking for things not possible to get (for instance - and how stupid does this sound? Bank statements of last six months. Bank said they didn't have them. Benefits closed his case... if you don't know what to ask for there is not support or guidance - bank had not told him they could order them - they did not offer to - they just hadn't been asked 'properly') Basically - and I do really believe this - making it nigh on impossible. I believe they make it as difficult as possible. And when you're stressed, worried about the basics - it is possible to find it completely overwhelming. His landlord waited - all sort sorted after several long months and many phone calls. LL calling the housing office and threatening to evict him worked. Numerous solutions discussed - appointment offered - help given. All resumed, back dated - just took a call from someone determined and challenging. I can imagine the genuine cases who really need help. It's a shocking tragedy. It's the real poverty and not the 'hand out britain' we so fondly like to spit at.