no internet

[Huggers]

no internet for a few hours. virgin. anyone else?

[Jacqui5254]

sorry, no. [Dunstans]

[apod]

I have the same problem. No internet and TV is loosing the signal often as well. Spoke with virgin and it may be solved by midnight. I'm fed up with them and complaint. they said everyone affected should call and report the faults. Technical team no 08000524570

[Huggers]

we have had a lot of problems since switching

[rendelharris]

No Virgin internet in Copleston Road, at least at our address. Last time I managed to get on the Virgin website it was saying estimated fix 20.30 but clearly that's gone for a burton...first problem since moving in January, hope it's not a sign of things to come.

[apod]

We are on the corner with Coplestone Rd; I called them twice this evening and they said 20.30 then just around midnight. We have ongoing problems with Internet access for the last two years. It's on and off and if I need to work from home I often had to rely on the nearby cafe than my own house. Hopefully things are working fine tomorrow.

[h3+]

I sadly have this bookmarked

https://my.virginmedia.com/faults/service-status

[Loz]

Huggers Wrote:

-------------------------------------------------------

> no internet for a few hours. virgin. anyone else?

Is that two problems? :))

[root]

Loz Wrote:

-------------------------------------------------------

> Huggers Wrote:

> --------------------------------------------------

> -----

> > no internet for a few hours. virgin. anyone

> else?

>

> Is that two problems? :))

+1

[DulwichFox]

I get Weekly bumf from Virgin.. Large A4 envelopes.. Must be costing them a fortune to try and get new customers.

It's a pity they don't seem to be looking after their existing customers.

DulwichFox

[dresswaves]

No service on Ondine. Now saying fix time of 17:05 today!

[pilsbury]

Still no service on Ondine, I also work from home which is nigh on impossible now... Will call later when kids are having tea..

[strae]

Called Virgin at 1200 today and they promised 1705 today.

Now showing 0900 tmw on the website

*sigh*

[pilsbury]

Just called, they said yes 9am tomorrow, I said was that actually realistic, the guy on the phone said he could only tell me what his systems were telling him :( I asked for comp, he is giving me three days worth of Internet free... Fingers and toes crossed it is fixed as my 3G (on EE) is also massively playing up, so I'm going to be working from a cafe all day tomorrow otherwise! Hope this is helpful

[AliK212]

On Online Road too. Two days without Internet and they are giving just 3 days free. Sound like a joke to me...

Poor customer service all around, with them charging you to call to make the complaint in the first place...

[HelBel65]

Friends of mine on Friern were promised by Virgin in April, after months of intermittent internet, that the issue would be fixed by May 18. It wasn't, so they've dumped them. Hopeless.

[Mumofone]

No internet in maxted road too. Just spoke to Virgin and they are still working on it but it involves Going to Hammersmith/driving through busy tunnels/waiting for different engineers (this was the help desk man reading from the notes). Also, they've got 1km of cable to try and find the fault in and they haven't narrowed it down yet...

Good news is the might try and rig up something to bypass the fault this evening.

[Ginster]

Yep same story here (another on Ondine). Yesterday it was to be fixed by 8pm. Today it was 5.05pm which as said above has long passed. How we supposed to believe the next estimate?

Called for some money back this morning. Calling 150 is free so not sure why you say it costs AliK212?

[apod]

Spoke with them as well this evening and was told that they still have not found the location of the fault. They said it's unlikely to be resolved by tomorrow 9am.

[Ginster]

Called 15 mins ago and got 12pm tomorrow. As it's the 3rd estimate who knows!

That link above doesn't work for me (and the irony of a website to check broadband anyway...? ;)

[edweller]

We live on Oglander Road. Virgin broadband down since yesterday. Help website brimming with false promises about an imminent fix. Not the first time this has happened. Virgin have oversold and capacity exceeded of local infrastructure but no appetite over several years to invest in a proper fix. The result is constant service interruptions and glacial speed at peak times, if not, as now, total outage. Watching TV online is impossible, with frequent buffering, again at at peak viewing times. The answer is of course to change ISP, but not sure if the others are any better?

[AliK212]

Hi Ginster, it's free for those with phone included in their package, but not for those who suffer with just the broadband service..

[Huggers]

i am self employed, couldnt access my gig details today, left home a bit late, got stuck in the blackwall-associted jam my transport for london email couldnt tell me about, drove 1.4 miles in an hour, gave up, came home and an article i wrote has been stuck in my outbox for 24 hours. mobile v flakey.

[Huggers]

it's working again

[apod]

Yeey back online! I don't know about you, but we have been credited ?15 towards the next bill. I don't think it will cover the data charge on my phone for the last two days!

I've been with Virgin for the last 8 years and I cannot complain about their CS but during last couple of last years broadband services were very bad.

I have been reviewing other providers as I'm truly fed up with Virgin.

I'm considering switching to Sky. Anyone reading this post and living on the border of grove vale and Coplestone RD and subscribed to Sky- how is it? Are you happy with the speed of connection? How often do you face problems? Maybe you were with virgin first and then switched? Any thoughts are welcome. Thanks.