Virgin Media Outage - Northcross Road

[ktbg]

It?s worth phoning to complain if you want to make sure you get a refund, in my experience.

[Tanza]

How is the BT service and speed then? Virgin Media is so poor we are looking to switch.

[Siduhe]

BT - it can depend where you are in ED - some people who've posted on the forum can't get Infinity in ED for example, but we have BT Infinity 2 (Underhill/Melford Road) and it is fast (we consistently get 50mbps download) and connection is rock solid. I think we had one serious crash about 18 months ago with no service for 12 hours, but half the country was affected by that. You pay a bit more but it's worth it, in my view. We only have broadband and telephone, not the TV service.

[fuzzyboots]

I just cancelled my direct debit, since after nearly three weeks of the 39 day?s notice I received an email telling me about my December bill!!

When I dropped my virgin equipment off at Barry Road stores yesterday, the fenltlmean said mine was the fifth to be dropped off that morning!!

[worldwiser]

Would anyone mind checking to see what upload speed they get on the BT Infinity products?

[Siduhe]

Worldwiser - just tested over wifi at 19.59 (Infinty 2).

62.9 down, 12.7 up.

[worldwiser]

ok 12's pretty decent. Thanks for doing that.

[Bic Basher]

I'm on TT Faster Fibre, 75 down, 18 up. But I'm next door to the exchange!

[nxjen]

I?m on Infinity 1. They sent an email a month or so ago to say they were boosting the speeds (don?t know why) and now get 73 download, just under 19 upload but still on Infinity 1.

[sparklehorse]

Is anyone else having problems with Virgin broadband today (Dunstan's Road / Goodrich Road area)? 😕

[mynamehere]

I?m writing this around the corner from you on Virgin broadband. No problem cross fingers knock wood

[sparklehorse]

Thanks - seems to be ok here now too - fingers crossed ...

[KC]

I?ve just called them and the current problems will go until May 2018! I did get a refund which was forward dated May 2018.

[Tractorlad]

KC Wrote:

-------------------------------------------------------

> I?ve just called them and the current problems

> will go until May 2018! I did get a refund which

> was forward dated May 2018.

Based on my dealings with VM, May 2018 will come and go and another excuse will be invented.