Anyone having problems with Virgin Media today?

[Mick Mac]

You only have to search "Virgin" on this forum to find the many threads over the years bemoaning Virgin and their promises to fix their service in the area, its tiresome

I switched to BT two years ago and its much better (Friern Road)

We couldn't even download a programme on catch up quicker than we could watch it, Virgin was soo slow.

[loubelou]

Ours is down (Upland Road) - the automated message gives no date / time it's going to be back on....

[pliskin77i]

Just spoke to the cancellation department, all they offered was 60 pound credit. However they did inform me that the line is down until the 17th now! So looks like im going to be shopping around for another provider.

[caz]

Virgin has been off all morning here in Overhill Rd but back on now.

[KidKruger]

I have to say, having complained on EDF about virgin on and off for a couple of years it has been (almost) fine the last year or so. Since I called Virgin, said I was going to terminate the contract, and went to the departure lounge to exit for good. Virgin then invoked their 'avoid a leaking bucket' policy of trying to convince me to not leave, but I insisted there was nothing to stay for. we ended-up agreeing a deal, they changed my routers and did some 'technical stuff' and hey presto ever-present issues vanished. I got the impression that what they did to improve my circumstances could have been done at any time, as long as they wanted to.

But they didn't, they just let me slide until I was about to leave.

It's unfortunate that this is what we have to do to get the support we need!

[Calsug]

I am sure they throttle back existing passive customers to maximise how many people they can sign up and also give new customers or unhappy customers better speeds...Over the phone they are able to increase your connection performance when you complain within a few minutes

[KidKruger]

Exactly. So Virgin will piss down your back and tell you it's raining.

They should be in front of some ombudsman for this behaviour alone. It is disingenuous and in my mind fraudulent.

[Tractorlad]

Calsug Wrote:

-------------------------------------------------------

> I am sure they throttle back existing passive

> customers to maximise how many people they can

> sign up and also give new customers or unhappy

> customers better speeds...Over the phone they are

> able to increase your connection performance when

> you complain within a few minutes

I used to be a VM customer and was absolutely convinced they did this. That's one of the reasons I left

[Jacqui5254]

Yup, ONCE AGAIN, no internet/tv for the last 2 days.

Many calls to Virgin...finally...?we expect it to be fixed by 17th?.....( 6 days away)

....and?

?And, nothing....?

[oquinn]

Dropping out constantly on North Cross Road. Contract ends in October, might have a street party to celebrate switching providers.

[Jacqui5254]

Perhaps we should organise a mass exodus...

[poppyprincess]

I?ve just left!

[zoester]

I am on hold cancelling my contract as well. I have had the contract since the 14th August, it worked until the 27th August. The wifi has been down ever since then because of an area fault and every day it is supposed to be fixed, they extend it another 6 days. There must be rules against this, how are they not getting fined by the relevant ombudsman?!?!?

Looks like I will need to go back to Sky although they drilled a hole through my door and their connection wasn't good either. I am at my wits end!!!

[sabrina79]

I had no internet yesterday all day long.wi-fi back this morning.

[dulwich2020]

No internet or tv this morning

[roywj]

Same here, no internet or TV this morning on East Dulwich Grove.

[PSJ]

Same here, near The Lordship. Website says ETA for fix is 12pm.

[Jacqui5254]

Got it back Thursday after 4 days off and now it?s gone again, not even two full days later.

[ribrob]

Dead in spurling road too.

[rorsome]

Nothing in Darrell Road either.

[jimbo1964]

Dead on Ryedale

[PSJ]

Fix ETA now 1305

https://my.virginmedia.com/faults/service-status

[Jacqui5254]

Now back on, Dunstans Rd.

[PSJ]

Here too! Hurrah!

[ed_pete]

Gone again. Just off East Dulwich Grove.