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What's going on with the phones at DMC??

jennyh

By jennyh
in General ED Issues / Gossip

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Em

Em

Posted
Posted
It took me 47 tries to get through on Weds and then I was 8th in the queue and held for 26 minutes. When I finally spoke to the Receptionist she said the only way I could get an appointment would be to queue outside from 7am, not a practical option with 2 small children.
Sue

Sue

Posted
Posted

Em Wrote:

-------------------------------------------------------

> It took me 47 tries to get through on Weds and

> then I was 8th in the queue and held for 26

> minutes. When I finally spoke to the Receptionist

> she said the only way I could get an appointment

> would be to queue outside from 7am, not a

> practical option with 2 small children.


xxxxxx


This is all just appalling.


Let's hope they actually get it sorted out after the meeting. I am going to try to go, though I have not (yet) been so badly affected by the problems as other people.

spider69

spider69

Posted
Posted

Sue Wrote:

-------------------------------------------------------

> Em Wrote:

> --------------------------------------------------

> -----

> > It took me 47 tries to get through on Weds and

> > then I was 8th in the queue and held for 26

> > minutes. When I finally spoke to the

> Receptionist

> > she said the only way I could get an

> appointment

> > would be to queue outside from 7am, not a

> > practical option with 2 small children.

>

> xxxxxx

>

> This is all just appalling.

>

> Let's hope they actually get it sorted out after

> the meeting. I am going to try to go, though I

> have not (yet) been so badly affected by the

> problems as other people.



Why can they not get it sorted now!!


It has been going on for a very long time. Why such long waits? Do they not have enough Doctors or would that cost too much?

Pugwash

Pugwash

Posted
Posted
It also could be the way they treat their non medical employees. I am with the Gardens and they have had the majority of their staff for years. Although I am not a frequent user of the surgery, they know me by my first name when I drop in to deliver a prescription repeat.
Sue

Sue

Posted
Posted

Pugwash Wrote:

-------------------------------------------------------

> It also could be the way they treat their non

> medical employees. I am with the Gardens and they

> have had the majority of their staff for years.

> Although I am not a frequent user of the surgery,

> they know me by my first name when I drop in to

> deliver a prescription repeat.


xxxxx


Could that be because your name is on the prescription repeat form?


Sorry to be cynical ....

hellosailor

hellosailor

Posted
Posted

Sue Wrote:

-------------------------------------------------------


>

> Could that be because your name is on the

> prescription repeat form?

>

> Sorry to be cynical ....


Um, I'm guessing she means they know even before she asks for the prescription Sue..

Sue

Sue

Posted
Posted

hellosailor Wrote:

-------------------------------------------------------

> Sue Wrote:

> --------------------------------------------------

> -----

>

> >

> > Could that be because your name is on the

> > prescription repeat form?

> >

> > Sorry to be cynical ....

>

> Um, I'm guessing she means they know even before

> she asks for the prescription Sue..


xxxxxx


Guess away :)

Countrlass22

Countrlass22

Posted
Posted

Phoned Chadwick road Dmc 8am yesterday 4th in queue got threw in 10 minutes seen same day lung infecyionafter week trying they did manage covet gp.on holiday.

Got email new triage system starts 2nd january.

Spouse rang got phonr consultation for 2 days time ladt week was months wait for even that.

Another new receptionist at chadwick rd dmc.

Prescription fiasco sorted.


So am happier service

Sue

Sue

Posted
Posted

Countrlass22 Wrote:

-------------------------------------------------------

> Phoned Chadwick road Dmc 8am yesterday 4th in

> queue got threw in 10 minutes seen same day lung

> infecyionafter week trying they did manage covet

> gp.on holiday.

> Got email new triage system starts 2nd january.

> Spouse rang got phonr consultation for 2 days time

> ladt week was months wait for even that.

> Another new receptionist at chadwick rd dmc.

> Prescription fiasco sorted.

>

> So am happier service


xxxxxx


But it isn't the Chadwick Road surgery which has been having the problems, is it?


It's the Crystal Palace Road one.


Or has Chadwick Road been bad too?

EagleJon19

EagleJon19

Posted
Posted
I'm not one to post negative opinions online, but when my wife and I moved to ED last year we registered with the DMC after doing a lot of research. We've never had such a poor experience with a GP. We moved to another GP within 3 months because the service, attention to detail and lack of empathy was terrible. I wouldn't recommend them to anyone. Best of luck to everyone in finding another GP or those still at the DMC.
Sue

Sue

Posted
Posted

EagleJon19 Wrote:

-------------------------------------------------------

> I'm not one to post negative opinions online, but

> when my wife and I moved to ED last year we

> registered with the DMC after doing a lot of

> research. We've never had such a poor experience

> with a GP. We moved to another GP within 3 months

> because the service, attention to detail and lack

> of empathy was terrible. I wouldn't recommend

> them to anyone. Best of luck to everyone in

> finding another GP or those still at the DMC.


xxxxxx


Are you talking about a specific GP or the service at the surgery in general?


Because I've had nothing but excellent service from the actual GPs at DMC, apart from a locum many years ago, who I have never seen there since.

binary_star

binary_star

Posted
Posted

Sue Wrote:

-------------------------------------------------------

> So, did anybody posting on here actually go to the

> meeting at the surgery to discuss patients'

> discontent?


No. Same reason I can't stand outside for an hour waiting to see a GP. Got a full time job.

Countrlass22

Countrlass22

Posted
Posted

saga of phne book appointment at chadiwck rd branch say booked in fact when wait for call it wasnt twice to my partner and again today.......good news appointments are available chadwick road do hope for all at ed branch improvement appears.

anyone with ed patient feedback do post.


am thinking changing to ed branch in near future.....

binary_star

binary_star

Posted
Posted
They should also make it clear that waiting outside is pointless if you don't have sick children because after you've queued up for an hour outside, once you actually get through the doors they call all the parents up first anyway. Seriously how are they allowed to run a surgery like this!?
binary_star

binary_star

Posted
Posted
My partner has just got back from the surgery this morning needing a morning appointment. Some patients were upset when the parents were called first and it all got a bit shouty with patients actually declaring their illnesses and ailments and saying whether they thought they were more important than others. At one point a woman with cancer was arguing with the receptionist about her place in the queue being given to a mother with an 8year old. This is just an outrageous way to treat patients.

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