Issues with Virgin Media - anyone having similar problems?

[pipsky2008]

KidKruger Wrote:

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> VM (BB) was shite last night.

Yes, VM BB was bad for me too, in Nunhead, the evening of the 23rd.

[LD929]

Virgin has been down for three to four hours tonight. Customer service said over 300 people have been affected. Anyone else experiencing issues?

[Willard]

Yes same with us. Completely down, we're on Hindmans road. We were on hold for over 30 minutes to 3 different people and were given inconsistent information each time. Insultingly low compensation of ?2 offered. We've just come out of contract so will be looking at other options.

[FamilyinED]

We are also having problems which have been going on for weeks. Tonight is one of the worst. What service would anyone recommend to replace them? Thanks

[clockworkorange]

Yep. Since lunch. No internet still.

The gardens.

Not helpful when I need to work.

Usually once/twice a year.

Are any other providers better?

[DMW23]

Still no internet this morning in Nunhead. Had to come to work rather than working at home, no info from Virgin on when it's likely to get fixed.

[Willard]

Was told that the problem was fixed this morning at 10 AM. However I am still without Internet. The customer service Person was then trying to claim there must be a problem with my Router. The mind boggles...

[DMW23]

I registered for the text alerts for updates. Haven't heard anything.

[DMW23]

Now Virgin website says it won't be fixed until 6pm today!

[LD929]

DMW23 Wrote:

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> Now Virgin website says it won't be fixed until

> 6pm today!

What website is this? Can you send a link?

Ive been out for over 24 hours now.... this is horrible.

[DMW23]

It's Virgin Media site, you need to enter your post code and telephone number

https://my.virginmedia.com/faults/service-status

[smartie1]

Yep. No internet here either (by goose green). All day so far.....haven't been bothered to call yet. Hopefully it'll be fixed soon.

[fuzzyboots]

Just checked the status and it is saying (alleging) 11 am on 29th November. Sigh.

[smartie1]

No TV or internet here now....it's getting worse!

[richfish]

Still no connection here, we reckon down now nearly 30 hours, lack of reliable information & customer service is appalling, cut off several times on phone and they just don't seem to care. I have even tweeted Richard Branson. if I knew how to I would try to get this trending. Trouble is their supposed speed still one of the best unless others know better.

[Willard]

I have zero confidence that this will be back on by 11am tomorrow. That is now the 5th different update I've had from Virgin in 24 hours, so why trust a thing they say?

[Willard]

For what its worth I'm now tweeting directly to @virginmedia.

Enough of this bulls%$t people, let's do this:

make sure you put a full stop in front of @virginmedia (like this: .@virginmedia) so that it's in the entire public domain. Lets go for #virginmediafail. Feel free to retweet me....

[Willard]

Why not direct tweet these people too, assuming they are on Twitter....

https://beta.companieshouse.gov.uk/company/02591237/officers

ETA: Can confirm that Mine Hifzi and Tom Mockbridge are.

[Gardensgirl]

Well according to their website it is magically fixed now in The Gardens and there are 'no known issues'. I can promise them that it most certainly is not and there are still plenty of issues in this flat.

[smashing]

It's working!

[fuzzyboots]

Hurrah!

[Gardensgirl]

Finally, yay!

[DMW23]

Despite signing up for text and email updates I received nothing to say it was fixed. Anyway glad it is and don't have to trek into the office on this frosty morning.

[fuzzyboots]

I am still waiting for my email and text update too.

[smartie1]

Not fixed here. No internet or TV (goose green)