Issues with Virgin Media - anyone having similar problems?

[Rachel_Photography]

I really should have switched to Plusnet when I had the chance but housemate overruled me. Sometimes even getting twitter to load can be like pulling teeth.

[bzgeo]

for those out there saying "whats the problem, switch to another company" etc... NO. I am paying for a specific service and it should come as advertised...

Plus unfortunately the only company that can provide you with proper connection speeds is Virgin media so far. Switching over to another company solves nothing, but creates more trouble.

[Otto]

tbh I bought a 3rd party router and it seems to have solved 99% of my virgin issues - e.g. the issues was the wireless reception in my house more than anything.

[ribrob]

In case anyone is wondering, no the poor Virgin speeds is not down to wifi.

When performance is shoddy i always checked the wired connection too, and it's never any better.

Rob

[kbabes]

Virgin called me today after I emailed them at [email protected] complaining.. they said they are aware of the issues in the area but due to the complexity of multiple issues they are dealing with it on a case by case basis .. I was given projected fix date of May & given ?50 quid credited back to my account based on ?10 refund per month for poor performance from Jan till then... was also told if wanted to leave them to go elsewhere they would allow freedom from any contractual obligation ...

[Rachel_Photography]

So it would seem, at least in the SE24 area, that the problem is fixed. Over a week now of actually getting 50MB speed in the evening after months of less than 2MB. Fingers crossed it continues.

And BTW, if BT say they can do fibre to your house than Plusnet can too. And for much cheaper.

[kbabes]

anyone having issues in SE22 now? We have complete outage.. grrr!

[ribrob]

I'm near the Bishop, Goose Green end of Lordship Lane.

Working okay for me http://www.speedtest.net/my-result/5248337061

 

[ed_pete]

OK for me too (nr Dulwich Hospital). Things have definitely improved. The below shows my download speeds since February and it looks to have gotten better around mid March.

 

[kbabes]

Well mine is still out :( must be a local problem poss with my equip plus no TV! - still got another ?50

[peterjhallen]

I have been having problems with VM for months - SE24. They told me last week (after saying December then March) that the problem would be fixed at the start of July! I have the XXL package which is a joke and manage to get the odd ?10 refund...

[ribrob]

105mbps 3 days ago, today 2mbps - that's the Virgin Media experience for you...

For 9:00am on a Saturday morning that's pretty shoddy.

Down from faster than 80% of the UK, to 65% slower than rest of the UK.

Still, only one month until Virgin's review date of the 18/05/2016 - and then everything will fine - right?

Rob

[dimples]

Our VM here on Belvoir road Se22 is so temperamental,

It's a daily experience that it doesn't work , it's even worst than Bt but we are locked in at the moment !

[Tractorlad]

Dimples, just give VM notice and tell them THEY'RE in breach of contract since they're not providing a reliable service. We threw in the towel a couple of months ago mid contract. Raise the matter with the CEO office who will ensure you don't serve notice. [email protected]. They're well aware that they're unable to provide the service in the area they're charging for pending the "upgrade" they need to do. If it makes you feel more comfortable, run regular speed checks and keep a log. They won't argue.

[dimples]

Thanks for the information tractorlad 😄

[jacks09]

Just had this from the executive team, along with a credit to my account.

"Since this issue is due to be fixed by 18th May"

[Tractorlad]

jacks09, it might be worth asking if they're referring to May 2016?!

[ribrob]

Yup, 18th of May is the date they're banding around, but not for a fix, but a review.

This means they'll decide whether it's worth fixing (i.e. benefits vs costs to Virgin Media - not a customer-centric decision).

There's been 4 or 5 of these review dates set in the past, with new dates set each time.

So don't get your hopes up.

Personally i'm probably going to bail after this one if they just set a new review date.

Rob

[Mick Mac]

I'd move to sky but don't have a landline, or a need for a landline and therefore don't want to pay 17.50 per month - I already pay sky a small fortune for sports etc

are there any other non landline options others than virgin.?

[trizza]

I've been told multiple times that they are aiming to fix the issue by 18 May. It is a capacity issue and they need to upgrade a centre in Catford or somewhere to cope. We shall see...

[Tractorlad]

Hi Mick Mack. I think of the main broadband providers you either have cable (Virgin are the only option locally) or ADSL (all the rest using BT infrastructure). However, whilst its technically not necessary to have a landline with Virgin, they bundle this with their TV and broadband in such a way that its more expensive not to have it! End result all the providers are roughly the same price for TV+Phone+Broadband give or take a few pounds and new customer incentives. The Culture Secretary recently proposed scrapping of line rental for households not making fixed line calls and encouraged the main broadband providers to come up with alternative charging models. http://www.bbc.co.uk/news/business-35869222

[ed_pete]

Following a recent speed upgrade, I'm now getting 70Mbps. Just need VM to sort out their reliability now.

[James Barber]

Yes, they told me a few months ago a reparenting allowing a capacity upgrade would take place in August and they assured me this would make the service more reliable. We wait to find how true this latter will prove to be.

[Frenchpolisher]

Anyone have any update on this? Had been considering a move to Virgin as their deals are much better than Sky's, however concerned by the horror stories. Have things got better since August?

[ed_pete]

Been OK for me - still getting around 70Mbs.