Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by Zak
March 06, 09:08PM
We're currently trying to buy a parking permit on-line and it's turning out to be a bit of a nightmare. It's "the easiest way" according to Southwark's letter, but that's not our experience.
First you're asked for all your credit card details - card no., name, security number. The system gobbles that up!
But then you have to open an account.............
Your user ID is your mobile phone number, but it takes a while to find out that they want the number without the "0" prefix, but with "44" instead"
Your password is then required and it's not until you've tried a few times that you're told about the combination of letters and symbols required.
Then there's the encrypted code that you need to enter (to demonstrate that you're not a robot) which you enter to the best of your ability, only to be told (repeatedly) that some or other of the details you've just entered are wrong!
If you do get through that stage, but you're not the council tax payer (ie your name isn't actually on the bill), you're then told that you need to upload some personal identification and wait for an email back confirming you exist.
We've yet to manage to get through to actually make a payment and buy a permit - but there's still three weeks to go!
Oh yes.....there is a number that you can ring to buy one over the phone, but the recorded message recommends going to the website to buy it on-line - but perhaps we didn't hang on long enough!
Anyone else having a problem, or is it just us?