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messageTrouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by Zak March 06, 09:08PM

We're currently trying to buy a parking permit on-line and it's turning out to be a bit of a nightmare. It's "the easiest way" according to Southwark's letter, but that's not our experience.

First you're asked for all your credit card details - card no., name, security number. The system gobbles that up!

But then you have to open an account.............

Your user ID is your mobile phone number, but it takes a while to find out that they want the number without the "0" prefix, but with "44" instead"

Your password is then required and it's not until you've tried a few times that you're told about the combination of letters and symbols required.

Then there's the encrypted code that you need to enter (to demonstrate that you're not a robot) which you enter to the best of your ability, only to be told (repeatedly) that some or other of the details you've just entered are wrong!

If you do get through that stage, but you're not the council tax payer (ie your name isn't actually on the bill), you're then told that you need to upload some personal identification and wait for an email back confirming you exist.

We've yet to manage to get through to actually make a payment and buy a permit - but there's still three weeks to go!

Oh yes.....there is a number that you can ring to buy one over the phone, but the recorded message recommends going to the website to buy it on-line - but perhaps we didn't hang on long enough!

Anyone else having a problem, or is it just us?

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by scrawford March 06, 11:25PM

That’s the thing about CPZs. You live on a street with bad parking and think a CPZ will sort it out. I lived in Brixton 15 years ago near the park and due to parking voted for the CPZ. I regretted it once it came into force. Parking for some reason didn’t really improve. However it caused a nightmare when someone came to visit. Even when I was moving to east dulwich 15 years ago, I remember the parking wardens hovering around the removal van waiting to ticket. I was told to go to the council office - what a joke!! Never agree to a CPZ!!!!

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by Countrlass22 March 06, 11:37PM

That's so frustrating,
Sounds like tech issues or just badly designed system.
I've just moved out of Dulwich to Lewisham Borough.
Found pay by phone system easy registered day before needed it.
5 hours for £2.80

Here theres
Pay via app
Pay via website
Pay library for scratch off tickets.
Or residents permit.
Though free after 7pm and weekends.
So we moved on weekend.
Hope they improve Southwark one.

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by beck March 07, 05:05AM

Yes, I had exactly the same experience, I already have a Southwark account to pay council tax- but that account doesn’t work- you need a separate account to buy a parking permit - same problem with passwords etc. - I uploaded a document ( the council tax bill sent to me by Southwark) and am now waiting for them to verify the document that they know they sent me.

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by trinidad March 07, 06:01AM

I have just tired to open a on line account, got as far as my login details being emailed to me, great I thought, but when i put my screen name and password in, which was emailed to me automatically, it wont take them, I feel like I am banging my head against a wall, someone on here said it is really easy to order a permit online, not from my viewpoihnt its not, its just useless.

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The hottest place in the world

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by dresswaves March 07, 07:15AM

Had same problem. Seems most people’s council account number doesn’t work & have to scan the document. I submitted the document & had not received any verification by the next day but tried again & it all worked & permit purchased.

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by Penguin68 March 07, 07:58AM

If I was aiming to set up a system to skim data for identity theft, this is the system I would be setting up. Just how much trust do you have the Southwark is able to set up a hack-proof and secure data system. No, I thought not.



Edited 1 time(s). Last edit was march 07, 07:59am by Penguin68.

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by Soylent Green March 07, 12:35PM

I registered, but as I am not the lead name on the council tax doc., I had to upload additional docs. to be verified. I could buy a month's pass for £2.70 tho', which I did.

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by Ginster March 07, 03:08PM

Same here - waiting to see if they get back to me as don't want to buy a month if I can help it as imagine it'll work out more expensive?

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by trinidad March 07, 10:36PM

I thought £2.70 was for an hour, and not for a month

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The hottest place in the world

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by Carrie March 10, 10:14AM

We have been having exactly the same problems, doesn’t seem to matter whose name is the lead on the council tax bill - the system will not recognise the account number. Tried the phone line - listened, through gritted teeth, to the endless messages saying how easy it was to get the permit online - finally got put through to a recorded message which said “sorry this mailbox is full” and the call was disconnected! Have uploaded a water bill and await confirmation from Southwark that I do indeed live in the house for which they have been charging me council tax!

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by Ruskin March 10, 10:44AM

When our CPZ came into force about 10+ years ago, Lambeth's online procedure used to be horrendous and starting a CPZ account was not something I'd wish to go through again.

Nowadays however, I can renew my permit within minutes although the fee has climbed from £85 to just under £200 which is now my real complaint.

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by first mate March 10, 01:30PM

Carrie Wrote:
-------------------------------------------------------
> We have been having exactly the same problems,
> doesn’t seem to matter whose name is the lead on
> the council tax bill - the system will not
> recognise the account number. Tried the phone line
> - listened, through gritted teeth, to the endless
> messages saying how easy it was to get the permit
> online - finally got put through to a recorded
> message which said “sorry this mailbox is full”
> and the call was disconnected! Have uploaded a
> water bill and await confirmation from Southwark
> that I do indeed live in the house for which they
> have been charging me council tax!

Ask your councillor for help- they are meant to help with these types of issues.

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by SpringTime March 10, 03:35PM

Both the website and phone line are about as much use as tits on a fish.

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by trinidad March 10, 06:01PM

yesterday, i scanned my driving licence photo card to my work address. I then sent the email to my personal email address. I tried to log back onto my account, but could not get on the site, so i emailed the photo card to southwark parking last night, i assume i will hear from them, or do i?

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The hottest place in the world

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by Penguin68 March 10, 06:30PM

You've just made an identity theft maven very happy... Hope not!

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by trinidad March 10, 06:33PM

how?

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The hottest place in the world

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by The Jogler March 10, 08:12PM

Tried to create an account and pay for annual permit this morning. Computer would not let me get past choice of card payment 'without enabling java script and cookies'. I checked and confirmed both of these were enabled and tried again. Still couldn't go forward so phoned the number. They said they could do everything apart from take payment. I said that was the problem on their website - it wouldn't take payment. They asked what computer I was using? I said Apple. She replied - that's the reason then. The system won't work with any apple device! So I asked how I was meant to pay if I only have an apple mac and an iPhone? She said I couldn't. After a long conversation I asked her to take the issue higher - she took my name and address and telephone number and that was that. She did of course confirm that if I don't pay I will of course receive a parking ticket! Not sure if they'll take that payment via an Apple device? I'll post an update if I get one.... and if it's not soon I think the press is next....



Edited 1 time(s). Last edit was march 10, 09:04pm by The Jogler.

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by trinidad March 10, 09:00PM

That is strange, because I got the same message yesterday as well

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The hottest place in the world

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by dresswaves March 10, 10:57PM

Got the Java script message on my iPad but when I switched to my Apple computer it worked fine.

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by Carrie March 11, 02:52PM

Response from one of the local councillors:
“Thanks for this – your experience sounds terrible
I have flagged this up with our officers and feel confident that you will hear from them soon

Best wishes, Jasmine


Cllr Jasmine Ali”

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by returnee March 11, 03:49PM

Yes ... I have tried yesterday and again today and have given up again ... Tried to call the phone number, straight to voicemail with a message that the inbox is full so it's not possible to leave a message ...

I am getting the message that "The customer postcode of is not in a valid zone for this permit. Please check the customer account details" ...

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by first mate March 11, 04:04PM

If CPZ is up and running elsewhere in the borough why is it such a mess in this instance? We had similar shenanigans when Southwark first started charging for garden waste last year. Is it really just council cockup and incompetence?

Councillor responses/intervention to this latest fiasco seem minimal to non-existant, yet they were so very involved in CPZ consultation.

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by trinidad March 11, 06:34PM

I am attending a meeting tonight at The Belham Primary School - Bellingham Road @ 7pm meeting name: Traffic Chaos!

It is a mess, I have been emailed today that I have now passed "verification" I am dreading now trying to make payment, my letter introducing the CPZ gives me a number to pay on, how do I think that is going to go, mmmmmmmmmmmmmm I think my councillors have let me down on this scheme, and I will be punishing them at the next ballot box. I will feed back at the meeting, i hope the council is there, my experiences of their parking department is rubbish. this is on top of the new garden charge and parks parking charges, well done southwark, keep bleeding us money

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The hottest place in the world

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by Ginster March 11, 11:27PM

To offer a ray of hope I was just able to buy a year permit!
First tried last week. Finally managed to log back in after getting password reset and they said I was recognised (finally, had previously uploaded very empty bank statement page) and credit card payment worked. Note was on an Android phone. Lots of notes on page for Apple users.

Good luck!

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by returnee March 12, 04:01PM

So the knack for trying to speak to a human being is to press option 3 about residents permits and to listen all the way to the end, which eventually gives you the option of staying on the line to speak to someone ... I didn't manage to speak to someone but the inbox wasn't full today so I *was* able to leave a message today ... let's see if anyone rings me back?!

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by Fitzgeraldo March 12, 05:51PM

I spent almost 2 hours yesterday (all to no avail) in a futile attempt to pay for a permit. After being resident in the same house in the PW zone for 36 years there was (apparently)no record of council tax demands sent to my home (or of me paying by direct payments for all those years).
I was eventually was offered a single month permit on condition I sent a scan of my Council Tax payment demand. I was a little surprised that they had no record of this. I attempted to contact Southwark by 'Phone - a thankless task. The organisation of this scheme appears to be beyond belief in its complete uselessness.

I do believe in employing people in order to support the economy but there really are limits when it comes to using people with little semblance of intelligence, willingness to help or application of effort (or ability to plan or test schemes before their implementation). Old expressions like: 'piss-ups in breweries' come readily to mind but I somehow doubt that the organisers of this scheme are even up to that.

Southwark Council - Get a grip!

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by Glazer March 13, 10:46AM

I finally managed to get a permit online yesterday - only took a week of trying and a lot of swear words! Hopefully it won't take as long to get a visitors parking permit when one is needed!

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by AlexandHelenC March 13, 11:10AM

When is the CPZ Parking due to be implemented? We live on Oxonian Street which is in the impacted area, but haven't heard anything from the Council.

messageRe: Trouble Trying To Buy A CPZ Parking Permit On-Line?
Posted by Ginster March 13, 11:11AM

30th March

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