Burbage Wrote: > Secondly, the Royal Mail will be delighted to > receive your complaint, assuming it ever turns up. > They will then tell you to fill out a P58 (The > "Loss, Damaged or Delayed Inland Mail Report a > Fault and Claim Form" available from all remaining > post offices), which helps to shroud the scale of > the problem in obscure bureaucracy. > xxxxxxx That's, er, why I'm suggesting that instead of complaining via these channels, if you really think there is a major and continuing problem you, er, go to the top. And I look to my MP to take an interest in local issues, not just "national policy and legislation." The point is, if a complaint concerning Royal Mail is made to an MP, the MP's admin people will pass it to Royal Mail, where it will be treated as a priority complaint - used to be called a "flag case" in my time there - which has to be investigated and replied to within a relatively short time. Same applies to letters to the Chairman, or whatever it is now.