After getting virtually no post for what seems like a very long time, apart from a few tracked items, I received today a load of stuff including a letter about an urgent appointment at King's on 13 October. That apppointment has been and gone 11 days ago. Luckily my GP had given me a phone number to call to make the appointment, but what if she hadn't? And the letter included important information which I hadn't been given on the phone. My postal haul also included a Private Eye from 7 October, now well out of date. History. I'm gearing up to complain, but I don't know why I'm bothering, as if Helen Hayes after all her efforts hasn't succeeding in changing anything, I'm sure I'm not going to. Yet another example of a privatised organisation failing its customers. I'm on Ulverscroft Road.