Thank you, all. Sounds like reward charts are the way forward. Will also take a look at aha parenting. We've also read 1,2,3 magic yesterday and it's given us a structure to be a little more strict/structured in our approach. Trigger seems to be boredom, anything that takes a bit of time and is considered a chore (going to the loo, getting dressed after swimming). But I also readily admit that we've been inconsistent on the discipline front and we might be looking at the consequences right now.