cella

I have 2 of these accounts and get, as advertised, 5% interest on deposits up to ?2k paid every month. As interest isn't paid on any money over ?2k I draw out anything in excess of ?2k and put it into another account so as to get interest on this amount too.

Canavans in Rye Lane

It passed me on the Old Kent Road earlier - wondered who it was

FGS Sue - give it a rest and move on.

Deborah Collins - the invisible woman. She has never responded to any emails sent to her and gives the impression she is detached from her area of responsibility. Worrying, as at this level, she is advising the politicians and presumably cannot have a close grasp of the very real level of complaints coming through to, in my experience, poorly managed call centre staff.

In all my various correspondence, despite my copying her in on all messages, she has never responded. Does she actually exist?

That's offal......

Deborah Collins - the highly paid invisible Director? Blimey - that's a first - was beginning to think she was a carboard cut out.

Totally agree - the bus drivers should either stop and call the police immediately or do something to control the bus and protect the safety of all passengers. Sadly my experience is that, in the main, drivers don't do this and it puts everyone at risk. Today I witnessed a driver turn a young boy off the bus as he couldn't immediately find his pass - this is surely irresponsible as all kids have a pass provided and he could and should have let him stay on board to get home safely. Also a recent incident with a passenger behaving in a scary fashion the driver refused to stop and it was only because other passengers called the police that action was taken. I feel sure that drivers have to undertake some training with regard to the safety of their passengers but it seems that some bus drivers are either a bit power crazed or simply ignore their responsibilities.

She advises councillors which must be the biggest concern as she appears so remote from her area and staff.

I always do the initial raising online but the same team deal with all issues.

She is the most senior person in that area.

My last 3 complaints regarding bins/large item collection/food bags have been either channelled through or copied to Deborah Collins who has never responded. It seems that, increasingly, senior staff are more detached from their individual areas of responsibility and just don't get involved. As outlined in a previous post my recent experience with a large item collection was terrible and ended up with the team coming out again even though I had notified senior staff that I had, to end the saga, paid a neighbour to take the item to the recycling centre. The total cost, involving many staff and councillors must have amounted to a sizeable sum and demonstrated the incompetence of the team and the lack of management they receive. They will not, it appears, be able to deal with the higher level of expectations from customers when the charge is imposed or the the increase in complaints with the anticipated fly tipping. Poor value for council tax payers.

Thanks. All back on now - gather it was a tiny power cut.

I have just had a running battle with the bulk waste team who refused on 3 occasions to pick up a tv stand and its front cover which had come unstuck. Despite my complaining several times to the call centre staff and writing emails to senior staff and councillors, the team decided the cover was glass and refused to pick the items up with no explanation. I was told that they are supposed to put a calling card through the front door with information on it but this didn't happen and the last time I waited in to see the team so I'm afraid I'm convinced they didn't turn up at all. I have made all issues known and each time, call centre staff seemed ill equipped to deal with simple enquiries and hadn't read any of the emails so it was a frustrating experience having to repeat it all again each time. The first time no note was made of my call. My concerns about call centre staff being ill equipped deal with the onslaught of customer complaints once the charge is imposed and, additionally, complaints about the inevitable increase in fly tipping were ignored on every occasion. In the end, as I had injured my wrist, I paid my neighbour to drive it to the recycling centre where it was received with no problem but not everyone would be prepared to do this and the item would possibly just have been dumped elsewhere.

Is anyone else experiencing a mini power cut - no power to an area in flat for the last half hour. I am in Keston Road.

Sue Wrote: ------------------------------------------------------- > cella Wrote: > -------------------------------------------------- > ----- > > I love LIDL and think it's marketing campaigns > are > > inspired. I shop there weekly. The paying of > the > > LW is a great precedent and hopefully may shame > > others into following. However, they really > need > > to up their game in customer support. Whenever > > I've needed to raise a concern with them it's > > proved really difficult to locate an > appropriate > > contact online and then Ive had to chase a > > response on every occasion. They don't have > staff > > name badges as a policy I'm told and no plans > to > > introduce stated targets for customer > > satisfaction. > > > I found their customer support was quite good when > I emailed them. > > However, their "guarantees" consist solely of a > refund - because they are based in Germany, they > don't have the infrastructure in the UK to mend or > replace faulty appliances. Or at least, not when I > had a problem. No, unfortunately not my experience. They need to pay attention to basic things like taking mouldy food off the shelves - I removed a pile of rotting veg to the side of the counter, pointed this out to staff and when I passed by a few minutes later they had just put it back - seriously not on. When somebody did respond online they did not seem bothered. The Peckham branch often has the same goods priced differently round the store and when it's pointed out you don't hwave confidence that someone will address it immediately. Etc etc. they really need a customer services desk somewhere but suspect this is where they cut costs.

I love LIDL and think it's marketing campaigns are inspired. I shop there weekly. The paying of the LW is a great precedent and hopefully may shame others into following. However, they really need to up their game in customer support. Whenever I've needed to raise a concern with them it's proved really difficult to locate an appropriate contact online and then Ive had to chase a response on every occasion. They don't have staff name badges as a policy I'm told and no plans to introduce stated targets for customer satisfaction.

Exactly my thinking so totally agree as a medium term strategy. The challenge will be in nurturing the new talent.

Almost definitely yes. Although you are both joint freeholders, all issues connected with the building will be dictated by the lease. So best check the wording there. We have just been through a similar process.

Had assistance from a very kind local - thanks again.

I wonder if there is anyone out there who would be prepared to help me with assembly of a new TV cabinet? I've broken my wrist and so cannot manage it. Happy to offer fizz, wine & chocs as reward.

Just tried to sign up to their events notifications but kept coming up as error.

Kennedys were great store and I used to love their apricot pies but they were never a deli!

Delicatessens......Kennedys?!! Hardly.