Do I hold outdated values, or is it normal for tradesmen not to bother to return calls? I've wasted some time leaving messages with several companies, then giving them a couple of days to respond, but waiting in vain. OK, it's a little job but a call saying "sorry we're busy," would seem to be polite. What's the point of them spending money on advertising if they don't reply to a question? And self interest might suggest to them that I'm unlikely to ever use them if I want a big job done, or to recommend them to anyone else. As this Forum proves, word of mouth is a valuable asset. Finally got someone coming tomorrow, and if all is well, I shall broadcast his praises here.