"We don't yet know, do we, to what extent the local problems may have been just transitional? Or, if they've been more fundamental, how easily and quickly they can be overcome? In either case, I'd suggest giving it a little more time before coming to any firm conclusions." Who cares what the reason is ? That's like saying that it's the diners' responsibility to deal with and make allowances for the cock-ups at a new restaurant or a restaurant that is undergoing transition, regardless that they've paid for the meal with their hard-earned money. There's always a reason, but when you're waiting on a decent service it's all sounding a bit blah blah blah. I don't know what conditions would make it OK to have to spend repeated visits and hours of one's personal time per parcel, especially when RM may not have even attempted to deliver it to you in the first place !