"If I have any questions about their qualifications or their role, I ask questions and if I don't get the answer I want, I ask to see a doctor there and then" my writing style is v long winded ,apologies I would rather a HP told me their role ,I'm prob.old fashioned ,but I feel rude asking . I don't subscribe to a strategy of asking another person a question if I don't like the answer from the first person I asked . As for asking to see a doctor there and then - you'd expect a doctor to stop what they're doing ( seeing a patient ? ) and immediately come and deal with your queries . And how would that work on a telephone consultation ?